Mackenzie Smebak | Page 48

Customer Service personnel were great - knowledgeable, courteous, COVID-compliant, which was important to me. My single issue: I had used masking tape to hold a personnel were great - knowledgeable, courteous, COVID-compliant, which was important to me. My single issue: I had used masking tape to hold a loose door gasket in place on my Grand Cherokee during the early stages of COVIE when I didn't want to be bringing it in for service (not even sure if you were open). The tech who installed the new gasket said he/she couldn't get all of the tape off the paint above the passenger door. But it doesn't really look like they tried very hard. This is a leased vehicle and we'll be bringing it back to Luther Hudson in December. I'm imagining you won't like that tape and adhesive residue on the car and will ding us for the cost for repairing it. Frankly, I'd as soon pay for that now if someone in your shop knows what solvent can be used to remove it. I can't believe that - with all of the expertise Luther has - some tape can't be removed, somehow. Please advise. More

by TREPPPAT Verified Customer Verified Customer

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Thanks for wearing face coverings and following social distance guidelines from cdc! Would like it more if you required mask use of customers if inside. Didn’t see any inside cleaning while there. distance guidelines from cdc! Would like it more if you required mask use of customers if inside. Didn’t see any inside cleaning while there. More

by MIKE-KATHLEENYOUNG Verified Customer Verified Customer

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Oil Change Awesome check in. Staff were awesome and very helpful. The work was completed very fast. The lobby was very clean and the waiting area was comfortabl Awesome check in. Staff were awesome and very helpful. The work was completed very fast. The lobby was very clean and the waiting area was comfortable and a nice place to wait. More

by bird Verified Customer Verified Customer

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New Tires with Balancing Tracy stepped up and took care of making sure my service was extraordinary. She was on top of all aspects and went above and beyond what I expect fro Tracy stepped up and took care of making sure my service was extraordinary. She was on top of all aspects and went above and beyond what I expect from a service center! Mackenzie was the individual who I made the appointment with and Tracy took care of evertying from there! More

by JIMSCANLAN01 Verified Customer Verified Customer

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We have always received excellent customer service at Hudson! Which keeps us coming back! Your staff always goes above and beyond to please their customers! Hudson! Which keeps us coming back! Your staff always goes above and beyond to please their customers! More

by RDELL4430 Verified Customer Verified Customer

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Mackenzie is awesome!!!! I Mackenzie is friendly and very helpful. I have had a bad experience there with another associate and now I prefer to only deal with her. I see from th Mackenzie is friendly and very helpful. I have had a bad experience there with another associate and now I prefer to only deal with her. I see from the list below that the employee I had a problem with is no longer there. She recommends things that need to be done but not without a reason for them to be done. I feel that she is very honest and a vey valuable employee for you to have. More

by TWINCITIESRN Verified Customer Verified Customer

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Customer Focused. After discovering a leak in my head gasket (yikes!) I immediately called to get my jeep serviced. After confirmation that some major work would need t After discovering a leak in my head gasket (yikes!) I immediately called to get my jeep serviced. After confirmation that some major work would need to be done, they got me in a rental and started the work on my car. I was very impressed that amongst all of the COVID changes, customer service was still the main focus and I felt like my safety was their priority as well. My service took a little longer than normal due to shipping delays and such, but all that mattered to me was having my jeep back in working order. My service advisor McKenzie was fantastic. She kept me up to date when changes happened or how the work was going. I also spoke to a Customer Service manager (Bill Bush) and he was very understanding and made it his priority to get my Jeep back as soon as he could. All the staff there was phenomenal. I definitely will be going back for any future repairs. More

by AWake Verified Customer Verified Customer

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Great Have gone here for over 10 years. Great service. Nice work. Fun TV show in the waiting room called Decades. Another guy and I enjoyed watching whi Have gone here for over 10 years. Great service. Nice work. Fun TV show in the waiting room called Decades. Another guy and I enjoyed watching while we waited. You always give a car wash even for only and oil change! More

by KEERLI_WA Verified Customer Verified Customer

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Overall good experience. The free cleaning of the car is nice, but it was a rush job (something was spread but not wiped properly inside the car, marks on the windows, etc.). nice, but it was a rush job (something was spread but not wiped properly inside the car, marks on the windows, etc.). More

by arnaud.daix Verified Customer Verified Customer

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Pleased Service writer very helpful. Work was performed in a timely manger. I'm very pleased with my experance. I was informed of other issues of concern, tha Service writer very helpful. Work was performed in a timely manger. I'm very pleased with my experance. I was informed of other issues of concern, that I can schedule at a different date. More

by ldavishudson Verified Customer Verified Customer

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