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Mackenzie Smebak
Mackenzie Smebak | Page 47
Service Manager
Hudson Chrysler Dodge Jeep Ram
1200 Carmichael Rd
Hudson, WI 54016
483 Reviews
Dealership Experience
19 yrs, 7 mos
Industry Experience
19 yrs, 7 mos
483 Reviews of Mackenzie Smebak
June 27, 2020
Brake repair and oil change Since my truck is a 2003 they were able to use aftermarket parts to reduce the cost of the repair. They didn't push me to do my own service on a coup Since my truck is a 2003 they were able to use aftermarket parts to reduce the cost of the repair. They didn't push me to do my own service on a couple smaller items that I could do like bulb replacement and battery terminal cleaning. All work done in expedient manner. I had them check the U-joints and they said they were fine so didn't need replacement. They let me know some things that were marginal so I could decide if I wanted them repaired now or at a future date. More
by RDPAVLIS
Verified Customer
June 26, 2020
Although we are still trying to fix a reoccurring issue, service has always been fantastic with communication and professionalism. Thank you for providing a great staff. service has always been fantastic with communication and professionalism. Thank you for providing a great staff. More
by lance.rorvick
Other Employees Tagged: Summer Rollins
June 26, 2020
Long time service and sales customer I've been coming here for sales and service for almost 20 years. From my 2003 Jeep (still in use, +300,000 mi.) to my current Durango... always good, I've been coming here for sales and service for almost 20 years. From my 2003 Jeep (still in use, +300,000 mi.) to my current Durango... always good, friendly, reliable service. More
by gvzappa715
Other Employees Tagged: Joe Ard, Tracy Cataract
June 26, 2020
This is the third vehicle that we have purchased from this Hudson dealership. We keep coming back because of the knowledgeable and friendly staff and great service. this Hudson dealership. We keep coming back because of the knowledgeable and friendly staff and great service. More
by Happy Customer
Other Employees Tagged: Elizabeth (Betsy) Triebold, Mark Rosencranz, Joe Ard , Bridget Cavalier
June 22, 2020
Recall It was a recall and they handled it quickly with no issues. Mackenzie did a great job regarding the timing of completion of the recall. It was a recall and they handled it quickly with no issues. Mackenzie did a great job regarding the timing of completion of the recall. More
by KOLSON2
June 19, 2020
McKenzie Was very personable. She reminded me that the tires needed to be rotated which I tend to forget. It took very little time and I was out the door with a clean car tires needed to be rotated which I tend to forget. It took very little time and I was out the door with a clean car More
by SMCSURESHOT
June 18, 2020
Nice job, efficient and caring workers. labor is a bit expensive otherwise it was all a good experience. Thank you for always getting me in so quickly. expensive otherwise it was all a good experience. Thank you for always getting me in so quickly. More
by ally14.ap
Other Employees Tagged: Mitch
June 17, 2020
Customer Service personnel were great - knowledgeable, courteous, COVID-compliant, which was important to me. My single issue: I had used masking tape to hold a personnel were great - knowledgeable, courteous, COVID-compliant, which was important to me. My single issue: I had used masking tape to hold a loose door gasket in place on my Grand Cherokee during the early stages of COVIE when I didn't want to be bringing it in for service (not even sure if you were open). The tech who installed the new gasket said he/she couldn't get all of the tape off the paint above the passenger door. But it doesn't really look like they tried very hard. This is a leased vehicle and we'll be bringing it back to Luther Hudson in December. I'm imagining you won't like that tape and adhesive residue on the car and will ding us for the cost for repairing it. Frankly, I'd as soon pay for that now if someone in your shop knows what solvent can be used to remove it. I can't believe that - with all of the expertise Luther has - some tape can't be removed, somehow. Please advise. More
by TREPPPAT
Other Employees Tagged: Summer Rollins
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