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Madison Fairley
Madison Fairley at Walt Massey Chrysler Dodge Jeep RAM Lucedale

Madison Fairley

Service Advisor

Walt Massey Chrysler Dodge Jeep RAM Lucedale

148 Ventura Dr
Lucedale, MS 39452

4.7
51 Reviews
4.7

51 Reviews

Write a Review

51 Reviews of Madison Fairley

March 20, 2026

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Employee Rating

Work was performed prompt and efficiently. Was out of the Dealership in about two hours. More

by dematt5308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gil Dukes

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Mar 21, 2026

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for your feedback! We’re glad to hear your service was completed promptly and efficiently. We appreciate you choosing our dealership and look forward to serving you again.

March 13, 2026

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Madison is amazing ? ? Madison is very informative and awesome customer service. I am so happy to be a jeep owner. Thank you More

by kerioverstreet
Recommend Dealer
Yes

Other Employees Tagged: Madison Fairley

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Mar 16, 2026

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for sharing your experience! We’re thrilled to hear Madison provided such informative and outstanding customer service. Congratulations on your new Jeep, and we truly appreciate your trust in our team!

March 06, 2026

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They have always been prompt to start on and always taken care of my problem! Gil promised to come to my home in Leakesville on his day off to wash and detail my truck also…….. I’ve had nothing but good ex More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Mccardle, Kayla Levins, Gil Dukes

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Mar 09, 2026

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

It is outstanding to hear that the team has consistently provided prompt and effective care for your vehicle. Having a dedicated professional offer such personalized attention reflects the genuine commitment to service the dealership strives for. Your long-term trust and positive experiences are greatly valued.

February 28, 2026

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True to their word. Kept me informed. Very professional. I had to wait in the dealership since I didn't have a ride and they made my stay comfortable. Dealership is very More

by dglowe59
Recommend Dealer
Yes

Other Employees Tagged: Madison Fairley

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Mar 02, 2026

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

It is wonderful to hear that the professional service and clear communication met every expectation. Providing a comfortable and clean environment for those waiting is always a top priority. We are glad the repairs were completed exactly as promised. Thank you for the kind words and the continued trust!

February 15, 2026

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Employee Rating

Excellent! They had all of my vehicle info in the computer already pulled up when I was calling to make an appointment for an oil change. I didn't have to go se More

by Kimberly
Recommend Dealer
Yes

Other Employees Tagged: Madison Fairley

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Feb 16, 2026

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Thank you for sharing your experience. We’re glad to hear our team made scheduling and service so easy and that everyone was polite and helpful. We truly appreciate your trust and support!

February 05, 2026

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Can not seem to get my jeep fixed and has had it for weeks now. More

by JOSHWATFORD20
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Workmanship
Service Time
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Recommend Dealer
No
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Feb 06, 2026

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Payton Massey, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (601) 247-0123.

November 29, 2025

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Employee Rating

Very professional, all the way around. The atmosphere in Walt Massey was very pleasant, everyone was very helpful and pleasant to talk to. More

by lovettmelinda57
Recommend Dealer
Yes

Other Employees Tagged: Madison Fairley

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Dec 01, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Glad to hear the professionalism and atmosphere stood out during your visit. A helpful, welcoming team is exactly what we want you to feel every time you come in. Thanks for taking a moment to share your experience.

November 25, 2025

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Consistently exceeds expectations by offering customer care.... Exceptional Customer service, prompt ( scheduled time), calm atmosphere while waiting More

by alice.turner1112
Recommend Dealer
Yes

Other Employees Tagged: Madison Fairley

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Nov 25, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

Great to hear your visits consistently exceed expectations. The team will appreciate knowing their customer care, punctual service, and welcoming atmosphere make a difference. Thank you for sharing your experience — we’re always here when you need us.

October 23, 2025

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Employee Rating

They did a really good job of doing the car and they are very friendly More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Patterson

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Oct 24, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re happy to hear that! Our team takes pride in friendly service and quality work. Thanks for sharing your experience!

October 02, 2025

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Employee Rating

Service was great. I like the reminder text when it’s time for my oil change. Danny Moorman is also outstanding. He sold me the jeep. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Patterson, Danny Moorman

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Oct 06, 2025

Walt Massey Chrysler Dodge Jeep RAM Lucedale responded

We’re happy to hear you’re enjoying both the service experience and the helpful reminders! Danny will be glad to know he made a lasting impression when you purchased your Jeep. Thanks for sharing your feedback!

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