Madison Spencer | Page 3

The service is great but the communication between the cst service rep n customer needs improvement , no daily update when your vehicle is in the shop, at least a text sent to say no update or they are st cst service rep n customer needs improvement , no daily update when your vehicle is in the shop, at least a text sent to say no update or they are still working on it, I’ve had it there four times sometimes I’ll send a text no reply so then I have to call and ask for my rep, sometimes it went two days and no response so I have to call then they tell me what’s going on but at least some communication, I’ve even had where they told me they were calling me and they seem to be off that day and didn’t tell me so I had to run and get my vehicle at the last minute this happened twice that’s about it. Thank you. More

by anniecrg Verified Customer Verified Customer

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Great place got 2 cars from there and my next one will come from there come from there More

by rheena88 Verified Customer Verified Customer

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Great service and attention to detail. Vincent was excellent amd also the rental department did a great job. The shop foreman was able to diagnose my vehicle and repair it in record time. Vincent was excellent amd also the rental department did a great job. The shop foreman was able to diagnose my vehicle and repair it in record time. More

by kawa75018 Verified Customer Verified Customer

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Not pleased . Car comes back unfinished. Not happy customer. I have to call them and bring the car back in to have them finish with they were supposed to finish. Car comes back unfinished. Not happy customer. I have to call them and bring the car back in to have them finish with they were supposed to finish. They don't find out the problem until the second time usually of me bringing it in I have to basically diagnose the car myself I've called several times to customer service I have not got one reply back so yeah I give you a poor review More

by rodriguez.chris.1980 Verified Customer Verified Customer

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I brought my Fiat in to Big Star for the state inspection. Moved gracefully through their Express check-in., out the door with a passed inspection in a short amount of time. They're the nearest Je inspection. Moved gracefully through their Express check-in., out the door with a passed inspection in a short amount of time. They're the nearest Jeep / Fiat dealer, so I'm happy it went so well. More

by Bill Verified Customer Verified Customer

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Austin Smith with the service department really took good care of me and my truck care of me and my truck More

by ROBERTJUSTINEDWARDS Verified Customer Verified Customer

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Was a pleasure dealing with them and made the warranty process easy and understandable. Would come back again. process easy and understandable. Would come back again. More

by edelgado238 Verified Customer Verified Customer

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The dealership was nice and had nice employees. My car is 1 month old and I'm having issues with it My car is 1 month old and I'm having issues with it More

by smackie2 Verified Customer Verified Customer

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I love the customer service here. Friendly staff and it’s really clean. I would recommend. Friendly staff and it’s really clean. I would recommend. More

by ERIKENRIQUEZ1996 Verified Customer Verified Customer

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Representative was welcoming and explained exactly what my vehicle needed after being inspected . He also kept me updated of the work that was being done. my vehicle needed after being inspected . He also kept me updated of the work that was being done. More

by livelovelikeliz Verified Customer Verified Customer

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