I just want to say it’s shame the way they lie to
customers about how they can get you approved. I was honest with salesmen that my credit score low, I don’t have downpayment, or don’t want a co-sign
customers about how they can get you approved. I was honest with salesmen that my credit score low, I don’t have downpayment, or don’t want a co-signer. Now I was honest you can have been honest with a turn me away instead of all hype about incentives, etc and knowing xxxx well y’all won’t going to approve me. It should be a crime to waste people time when you already knew at the beginning. To be honest, I have always been upfront about credit issues anytime I come to Nissan of Richmond just for them to gaslight me and convince me to do a credit report. I know my credit issues and how bad it is and will be challenging.My thing is when a customer is honest with y’all and you know as a salesman that it’s not going to be approved. How about be honest with your customers instead of running the credit reports and now a customer has multiple inquiries when bring the score down any more. I have a car I have brought in the past from Nissan of Richmond but I know I’m just a number and my feelings don’t mean nothing. But I can honestly say I will never purchase a car from Nissan of Richmond ever because all they do is lie to you on what they can do for you, have you sitting for hours, don’t allow you pick out your own ride, they have it already pick out for you, and just a waste. I came in for service and they the one came for me and knew xxxx well I won’t leaving with a new ride. Just leave customers alone
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by Fed up customer
Service Price Transparency
Apr 25, 2024 -
Nissan of Richmond responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Jennifer Herrera
Owner Loyalty Manager
(804) 346-4200 ext 1045
Apr 25, 2024 -
Nissan of Richmond responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Jennifer Herrera
Owner Loyalty Manager
(804) 346-4200 ext 1045
The service was great and Mohammad T did a great job with
the price and help with achieving the price we was looking for.
the price and help with achieving the price we was looking for.
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by Yaya
Apr 09, 2024 -
Nissan of Richmond responded
Yaya It's fantastic to hear that Mahamadou provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond!
Jennifer Herrera
Owner Loyalty Manager
Fast, friendly, and professional service.
Great at understanding customer needs and wants, and had the perfect vehicle.
Great at understanding customer needs and wants, and had the perfect vehicle.
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by matschw
Other Employees Tagged:
Anthony Muldrow
Apr 07, 2024 -
Nissan of Richmond responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond!
Jennifer Herrera
Owner Loyalty Manager
I didn't expecting to buy a new car today , but i got a
deal that i can't refused . Mohamed was very good .
deal that i can't refused . Mohamed was very good .
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by bobthedog52
Mar 31, 2024 -
Nissan of Richmond responded
We are so glad that we had the opportunity to work with you, and Mohamed could make this a top-notch experience. We look forward to continuing to serve you in the future!
Jennifer Herrera
Owner Loyalty Manager
Mo is very knowledgeable and efficient.
Thank you Mohammed and Nissan of Richmond. Great experience overall.
Thank you Mohammed and Nissan of Richmond. Great experience overall.
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by sassyme394
Service Price Transparency
Mar 31, 2024 -
Nissan of Richmond responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mahamadou met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come!
Jennifer Herrera
Owner Loyalty Manager
Mohamed wa great ,help me to get my 2024 Nissan Altima Sr
with an amazing deal .
with an amazing deal .
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by Viswanath1275
Mar 31, 2024 -
Nissan of Richmond responded
Thank you for your review and kind words for Mahamadou! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond.
Jennifer Herrera
Owner Loyalty Manager
Mohamed was great as usual .
I came just to see my option but I got a great deal that I can see no
I came just to see my option but I got a great deal that I can see no
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by VANTATUM59
Mar 24, 2024 -
Nissan of Richmond responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mohamed here at Nissan of Richmond.
Jennifer Herrera
Owner Loyalty Manager
Mohamed Toure is the best he was friendly and
professional and the finance manager is amazing.
professional and the finance manager is amazing.
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by touigivethnx
Mar 22, 2024 -
Nissan of Richmond responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mohamed met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come!
Jennifer Herrera
Owner Loyalty Manager
Very responsive.
Answered all of our questions and easy to work with. Everything went very smoothly.
Answered all of our questions and easy to work with. Everything went very smoothly.
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by Bandkgray1
Mar 22, 2024 -
Nissan of Richmond responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Nissan of Richmond are glad to have you as a customer.
Jennifer Herrera
Owner Loyalty Manager
Good customer service, and patience.
Pulled off with the car I needed. Helped out with discounts as well.
Pulled off with the car I needed. Helped out with discounts as well.
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by Kk
Mar 18, 2024 -
Nissan of Richmond responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Mahamadou can do to assist you, please do not hesitate to let us know. We are always happy to help!
Jennifer Herrera
Owner Loyalty Manager
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7 yrs, 4 mos
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