Makala Byler
Makala Byler at Silveira Chevrolet

Makala Byler | Page 2

Service Advisor

Silveira Chevrolet

687 W Napa St.
Sonoma, CA 95476

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4.7
14 Reviews
4.7

14 Reviews

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14 Reviews of Makala Byler

January 16, 2026

Dealership Rating
Employee Rating

mostly great, everyone was nice. there were a few times a technician said they would reach out with time confirmations that were forgotten but other than that no issues. Makala was v More

by markanthemum
Recommend Dealer
Yes

Other Employees Tagged: Makala Byler

Jan 26, 2026

Silveira Chevrolet responded

Mark, thank you for the feedback! We’re glad you had a good experience and that Makala took great care of you. We appreciate you pointing out the communication issue as we're always trying to improve our process. We hope to see you again soon!

December 29, 2025

Dealership Rating
Employee Rating

The service department was very professional and informative. Kept up to date on parts delivery and expected date of completion. Nicely done. More

by Oakslonnie
Recommend Dealer
Yes

Other Employees Tagged: Makala Byler

Dec 30, 2025

Silveira Chevrolet responded

Thank you for the kind review! We’re glad to hear our service team kept you well informed throughout the process and met your expectations. We appreciate you taking the time to share your experience. We look forward to assisting you again in the future!

December 27, 2025

Dealership Rating
Employee Rating

We had an appointment at 8:30. Michaela check this in. She knew you were waiting across the street and at 1 o’clock we were told our vehicle would be serviced at that time which is More

by PACHECO1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Evan Seehuber, Aaron Larkin

Dec 30, 2025

Silveira Chevrolet responded

We sincerely apologize for the delays and lack of communication you experienced. Waiting hours past a scheduled appointment—especially after being assured it wouldn’t happen again—is unacceptable, and we understand your frustration. This is not the level of service we want to give and your feedback has been shared with our service management team. We would appreciate the opportunity to make this right—please contact our Service Manager or sales manager so we can review this with you directly. Thank you, Connor Silveira

November 29, 2025

Dealership Rating
Employee Rating

Makala is great Service center didn't fix all the problems. Now I have to bring it back again More

by wbowe
Recommend Dealer
No

Other Employees Tagged: Makala Byler

Nov 30, 2025

Silveira Chevrolet responded

Thank you for taking the time to share your experience. We’re glad to hear Makala provided great service, but we’re very sorry that your problems weren’t fully resolved during your visit. Please know we take this seriously and will make sure we fix all the problems in your vehicle next time we see it. We appreciate your feedback and the chance to improve.

2

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