Makala Byler | Page 2

Silveira Chevrolet responded

We sincerely apologize for the delays and lack of communication you experienced. Waiting hours past a scheduled appointment—especially after being assured it wouldn’t happen again—is unacceptable, and we understand your frustration. This is not the level of service we want to give and your feedback has been shared with our service management team. We would appreciate the opportunity to make this right—please contact our Service Manager or sales manager so we can review this with you directly. Thank you, Connor Silveira

Silveira Chevrolet responded

Thank you for taking the time to share your experience. We’re glad to hear Makala provided great service, but we’re very sorry that your problems weren’t fully resolved during your visit. Please know we take this seriously and will make sure we fix all the problems in your vehicle next time we see it. We appreciate your feedback and the chance to improve.