Makayla Xavier

I purchased a brand new 2026 Hyundai Palisade in Stamford December 2025, and within weeks of ownership, I began experiencing serious mechanical issues. Since February, I have brought this vehicle in for serv December 2025, and within weeks of ownership, I began experiencing serious mechanical issues. Since February, I have brought this vehicle in for service 4 times at my local Hyundai in Milford due to the engine light coming. They don’t provide loaners, unless you speak with a manager and don’t reimburse you for uber/lyft. So I decided to take my car to Hyundai Stamford since that’s where I purchased the car. The car has been dropped off at that location about 4-6 times the same recurring engine problem. Each visit follows the same pattern: the dealership reads the engine code, holds the car for days, then calls to say it’s ready — only for the issue to return almost immediately. Most recently, the car was kept for over a week. I was told the camshaft sensor had been replaced (same thing the Milford dealership told me they did) and that the problem was resolved. Less than 10 hours after picking up my vehicle, 12 warning lights illuminated simultaneously and the car became completely inoperable. I had to cycle the ignition four times before the car would move. The engine light returned shortly after. This is a 2026 vehicle with currently 5,500 miles on it. The repeated failure to properly diagnose and repair this issue is unacceptable. Making matters worse is the complete breakdown in communication — calls go unanswered, and even my Hyundai case manager has been unable to reach anyone at this dealership for updates. I would strongly caution any potential buyer to consider this dealership’s service record or Hyundai in general before making a purchase. More

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Jada, Michaela and George couldn't have been more helpful when I had my 2019 Tuscon towed to the dealership. I'm a picky customer and ask for a lot. Not only did my knock sensor go limp, I had regular servic when I had my 2019 Tuscon towed to the dealership. I'm a picky customer and ask for a lot. Not only did my knock sensor go limp, I had regular servicing scheduled plus needed several repairs. Brakes & rotors fixed, flushing systems and new tires. The bill added up and I asked for a discount, which was immediately granted. That didn't stop me from asking for coupons to be honored, which I knew was a reach... Staff is very professional, courteous and tries to give you what you ask for. More

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