Malcolm Recinos
Malcolm Recinos at Sam Pack's Five Star Ford Lewisville

Malcolm Recinos

Finance Manager

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Malcolm Recinos

September 20, 2026

Dealership Rating
Employee Rating

This is my 2nd truck bought here. I will forever be a customer. Malcolm and Frank helped me the first time, and agin on this purchase. Excellent customer service. They go above and be More

by wisedep
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Elesiely , Jennifer Gamble

Sep 21, 2026

Sam Pack's Five Star Ford Lewisville responded

Wisedep, Loyalty like yours means the world to us! Coming back to Frank and Malcolm for truck #2 is the highest compliment our team could ask for. They both work hard to deliver an exceptional, hassle-free experience every time, and we're thrilled they took such great care of you once again. Thank you for your continued trust in the Five Star Ford Lewisville team and for your high recommendation. Reach us with new Ford questions at 972-221-2900—enjoy your new truck! Best regards, Andrea Ballard, General Manager

August 17, 2026

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Frank was awesome and well experienced. He really knows what he’s doing.He has me as a customer. More

by Loopdsd
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Frank Elesiely

Aug 18, 2026

Sam Pack's Five Star Ford Lewisville responded

Thank you, Loopdsd so much for the fantastic review! Frank is an absolute asset to our team at Five Star Ford Lewisville, and his experience and expertise show in everything he does. Congratulations on your new Ford and please reach us at 972-221-2900 with technical or maintenance questions. We want to make certain you fully enjoy your ride. Best regards, Andrea Ballard, General Manager

January 20, 2025

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Malcolm helped me with my truck on Black Friday. . His performance along with the sales team was very impressive considering it was one of their busier days of the year.. Really appreciate yall!! More

by bradyjordan86
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Elesiely , Nick Cox

Jan 21, 2025

Sam Pack's Five Star Ford Lewisville responded

Bradyjordan86, It's fantastic to hear that Malcolm exceeded your expectations when you shopped at Five Star Ford Lewisville. Providing exceptional customer service is our top priority, and we're delighted to know that you felt well-taken care of. Should you need our vehicle advice, please call 972-221-2900. We hope you enjoy your new truck! Thank you, Andrea Ballard, General Manager

December 12, 2024

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Malcom was easy to work with and a good dude. Made process very very simple More

by ouhoop22
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Iliana Davila

Dec 13, 2024

Sam Pack's Five Star Ford Lewisville responded

Ouhoop22, Congratulations on your vehicle from Five Star Ford Lewisville! Malcolm, Iliana, and I welcome the chance to share our Ford knowledge. Reach us at 972-221-2900. Let us know how we can help you enjoy your new ride! Thank you for your business and remarks. Sincerely, Andrea Ballard, General Manager

December 11, 2024

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Excellent customer service. Mr. Recinos had me in and out of his office in record time and I was happy with the products I selected at a great price. More

by BuckinBronco24
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Recommend Dealer
Yes
Dec 12, 2024

Sam Pack's Five Star Ford Lewisville responded

Congratulations, BuckinBronco24, on your purchase at Five Star Ford Lewisville. We're delighted to know that Mr. Recinos provided you with excellent customer service. Our goal is to make every customer's experience a positive one. Should you need anything else, please reach out to 972-221-2900. Thank you for your business and remarks. Best regards, Andrea Ballard, General Manager

October 25, 2024

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Malcolm, Xavier, and Tony were all super helpful friendly and attentive, they helped me get into my new 2024 bronco sport, this is my first brand new car I am very very pleased and happy with, they were all More

by mateoleyja
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Tony Gorman, Xavier Perez

Oct 26, 2024

Sam Pack's Five Star Ford Lewisville responded

Thank you, mateoleyja, for recognizing your Five Star Ford Lewisville sales team. We are dedicated to helping you enjoy your new Bronco Sport. Stop by or give us a call at 972-221-2900 for vehicle advice any time. Congratulations! Best regards, Andrea Ballard, General Manager

October 24, 2024

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He made this a quick process and he's super friendly! Malcome is very personable! More

by Shannon
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Xavier Perez

Oct 25, 2024

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Shannon, on your vehicle from Five Star Ford Lewisville. Your positive feedback about Malcolm means a lot. He along with our entire team strive to provide the best possible customer service, and it's rewarding to know we met your expectations. Thank you again for your business and trust. Reach us at 972-221-2900 any time. Best regards, Andrea Ballard, General Manager

September 16, 2024

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Iliana Davila and Tom Andrews provided exceptional service. They thoroughly explained everything, ensuring I was completely satisfied with my car purchase. Their prompt responses and attentive care we More

by Santoya18
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Andrews, Iliana Davila

Sep 17, 2024

Sam Pack's Five Star Ford Lewisville responded

Santoya18, We're so glad to hear that you had a great experience with us! Iliana, Tom, and Malcolm are fantastic members of our team, and we're thrilled that they were able to provide you with excellent service. Thank you for choosing Five Star Ford Lewisville. We hope to hear from you again at 972-221-2900. Take care, Andrea Ballard, General Manager

September 16, 2024

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This was the best car buying exerience ever thank you to Iliana and Iliana Gonzalez and Malcolm . Your customer service was 5 Stars More

by alanadengate79
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Iliana Davila

Sep 16, 2024

Sam Pack's Five Star Ford Lewisville responded

Alanadengate79, Iliana, Malcolm, and the entire Five Star Ford Lewisville staff congratulate you on your new Ford! Thank you for the kind endorsement and your business. Let us know when you need our vehicle knowledge at 972-221-2900. Enjoy your ride! Best regards, Andrea Ballard, General Manager

July 29, 2024

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Employee Rating

I recently had the pleasure of working with Malcom at the dealership while purchasing my vehicle, and I can't recommend him enough! From the moment I walked in, he was fun, engaging, and incredibly helpful. More

by Ehopkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan Peralta

Jul 31, 2024

Sam Pack's Five Star Ford Lewisville responded

Ehopkins, We're thrilled to hear that Malcolm made your car buying experience a pleasant one! His genuine approach and dedication to providing excellent customer service are truly appreciated. We're so glad you chose Five Star Ford Lewisville and we hope you call us again at 972-221-2900. Enjoy your new vehicle! Thank you, Andrea Ballard, General Manager

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