Malcolm helped me with my truck on Black Friday.
. His performance along with the sales team was very impressive considering it was one of their busier days of the year.. Really appreciate yall!!
. His performance along with the sales team was very impressive considering it was one of their busier days of the year.. Really appreciate yall!!
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by bradyjordan86
Jan 21, 2025 -
Sam Pack's Five Star Ford Lewisville responded
Bradyjordan86, It's fantastic to hear that Malcolm exceeded your expectations when you shopped at Five Star Ford Lewisville. Providing exceptional customer service is our top priority, and we're delighted to know that you felt well-taken care of. Should you need our vehicle advice, please call 972-221-2900. We hope you enjoy your new truck! Thank you, Andrea Ballard, General Manager
Malcom was easy to work with and a good dude.
Made process very very simple
Made process very very simple
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by ouhoop22
Other Employees Tagged:
Iliana Davila
Dec 13, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Ouhoop22, Congratulations on your vehicle from Five Star Ford Lewisville! Malcolm, Iliana, and I welcome the chance to share our Ford knowledge. Reach us at 972-221-2900. Let us know how we can help you enjoy your new ride! Thank you for your business and remarks. Sincerely, Andrea Ballard, General Manager
Excellent customer service.
Mr. Recinos had me in and out of his office in record time and I was happy with the products I selected at a great price.
Mr. Recinos had me in and out of his office in record time and I was happy with the products I selected at a great price.
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by BuckinBronco24
Dec 12, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Congratulations, BuckinBronco24, on your purchase at Five Star Ford Lewisville. We're delighted to know that Mr. Recinos provided you with excellent customer service. Our goal is to make every customer's experience a positive one. Should you need anything else, please reach out to 972-221-2900. Thank you for your business and remarks. Best regards, Andrea Ballard, General Manager
Malcolm, Xavier, and Tony were all super helpful friendly
and attentive, they helped me get into my new 2024 bronco sport, this is my first brand new car I am very very pleased and happy with, they were all
and attentive, they helped me get into my new 2024 bronco sport, this is my first brand new car I am very very pleased and happy with, they were all super helpful and communicative and do so much to get you behind the wheel and rolling. Highly recommend to visit Sam Pack Five Star Ford Lewisville if you're on the market for a new or pre-owned vehicle
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by mateoleyja
Oct 26, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Thank you, mateoleyja, for recognizing your Five Star Ford Lewisville sales team. We are dedicated to helping you enjoy your new Bronco Sport. Stop by or give us a call at 972-221-2900 for vehicle advice any time. Congratulations! Best regards, Andrea Ballard, General Manager
He made this a quick process and he's super friendly!
Malcome is very personable!
Malcome is very personable!
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by Shannon
Other Employees Tagged:
Xavier Perez
Oct 25, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Congratulations, Shannon, on your vehicle from Five Star Ford Lewisville. Your positive feedback about Malcolm means a lot. He along with our entire team strive to provide the best possible customer service, and it's rewarding to know we met your expectations.
Thank you again for your business and trust. Reach us at 972-221-2900 any time. Best regards, Andrea Ballard, General Manager
Iliana Davila and Tom Andrews provided exceptional
service. They thoroughly explained everything, ensuring I was completely satisfied with my car purchase. Their prompt responses and attentive care we
service. They thoroughly explained everything, ensuring I was completely satisfied with my car purchase. Their prompt responses and attentive care were truly appreciated!
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by Santoya18
Other Employees Tagged:
Tom Andrews, Iliana Davila
Sep 17, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Santoya18, We're so glad to hear that you had a great experience with us! Iliana, Tom, and Malcolm are fantastic members of our team, and we're thrilled that they were able to provide you with excellent service. Thank you for choosing Five Star Ford Lewisville. We hope to hear from you again at 972-221-2900. Take care, Andrea Ballard, General Manager
This was the best car buying exerience ever thank you to
Iliana and Iliana Gonzalez and Malcolm . Your customer service was 5 Stars
Iliana and Iliana Gonzalez and Malcolm . Your customer service was 5 Stars
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by alanadengate79
Other Employees Tagged:
Iliana Davila
Sep 16, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Alanadengate79, Iliana, Malcolm, and the entire Five Star Ford Lewisville staff congratulate you on your new Ford! Thank you for the kind endorsement and your business. Let us know when you need our vehicle knowledge at 972-221-2900. Enjoy your ride! Best regards, Andrea Ballard, General Manager
I recently had the pleasure of working with Malcom at the
dealership while purchasing my vehicle, and I can't recommend him enough! From the moment I walked in, he was fun, engaging, and incredibly helpful.
dealership while purchasing my vehicle, and I can't recommend him enough! From the moment I walked in, he was fun, engaging, and incredibly helpful. Even when I encountered an issue with another department, Malcom jumped right in and handled it so FAST, ensuring I felt supported throughout the entire process. He is truly dedicated to customer care and it truly stands out. If you're looking for someone who will go above and beyond for you, Malcom is your man! He’s really awesome!
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by Ehopkins
Jul 31, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Ehopkins, We're thrilled to hear that Malcolm made your car buying experience a pleasant one! His genuine approach and dedication to providing excellent customer service are truly appreciated. We're so glad you chose Five Star Ford Lewisville and we hope you call us again at 972-221-2900. Enjoy your new vehicle! Thank you, Andrea Ballard, General Manager
I have bought a lot of cars and this was one of my
favorite experiences ever in the finance office. Malcolm was completely upfront and transparent and just a pleasant guy to work with. He was not hi
favorite experiences ever in the finance office. Malcolm was completely upfront and transparent and just a pleasant guy to work with. He was not high pressure or salesy at all and got us through the process super quick and efficient. I can’t say enough good things about Malcolm and this dealership. Great experience!
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by MGgrant
Jul 26, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Congratulations, MGGrant, on your new vehicle from Five Star Ford Lewisville. Reach Malcolm or me at 972-221-2900 any time with automotive questions. We want to make certain you totally enjoy your Ford. Thank you for your review and business! Sincerely, Andrea Ballard, General Manager
One of the best dealership purchases I have ever had.
Great people and good service!
Great people and good service!
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by Cindy_stephenson
Other Employees Tagged:
Iliana Davila
Jul 27, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Cindy, Thank you for your kind words! We’re delighted to hear your shopping experience at Five Star Ford Lewisville was a good one. Our team is committed to providing efficient service, and we appreciate your business. Reach Malcolm, Iliana, or me at 972-221-2900 any time you need vehicle advice. Thanks again, Andrea Ballard, General Manager