Malik Anwar | Page 2

Very accepting of my needs Both imram and malik were great to deal with. They tended to my families need for the car we were in the market for. Will always recommended plaza Hon Both imram and malik were great to deal with. They tended to my families need for the car we were in the market for. Will always recommended plaza Honda- outstanding service. More

Report | Print

Already 2 holes in my bumper OK so last week I went into plaza Honda because I wanted to test drive a new 2016 Accord sport. The sales consultant I ran into was Malik. He told m OK so last week I went into plaza Honda because I wanted to test drive a new 2016 Accord sport. The sales consultant I ran into was Malik. He told me to come back the next day because he does not have one for me to drive. They had 2 of them in the show room he could have pulled one out for me to test drive like Hyundai did. But the lazy factor kicked in or they are selling a lot of cars and just don't care. I went back the next day to test drive the car, I was happy and said lets crunch some numbers. I'm not going to go into too much detail but basically asked him to be honest with me about the deal. First I asked him if Honda was offering any type of deals to feel him out. He said no there's no deals, I said really you don't offer what Honda is advertising on their website. He's like that’s only on the 15s. I already knew that was not true they were offering deals on 15s & 16s, so right from the start I had a bad taste in my mouth. He came back with a silly number the first time. I was like you have to do way better than that. Then he came back with a much better number. But it was still not where it should be, I told him I only need 10k miles a year he came back with 12K and said it would only be a $1 difference. I was like really are you sure, he again said yes. I was like OK fair enough. So I paid all the fees picked the color I wanted. He said I will have to wait till tomorrow to pick up the car. OK so that's good it let me sit down and go over the numbers. What I realized was Honda was offering the same residual value on 36 & 39 months 10K a year so the 10K would be no less than $6 no more the $10 a month less. I wrote him an email saying I was upset he was not truthful with me. He replied and said he was totally honest with me. I went to pick it up and confronted him about it and he told me he said a couple of dollars not $1. That's not true he told me $1 that’s why when he original said it I was like are you sure, anyhow he's like we don't care about a couple of dollars. I said I know it doesn't matter to you but it sure does for me. He said I was making him feel uncomfortable I was like really you’re the one making this difficult and uncomfortable. So we took a walk to grab some papers from the car. He called me and said he fixed the deal with what I wanted and in fact it was 39 months 10K was $6 less a month. I was finally happy, that's what I was trying to achieve from the start. I sign the papers & go out to turn my old lease in. I'm OK with him not showing us anything about the car. I'm not OK with him letting me drive away with no temp tag in the window very unprofessional. Now this big one the most depressing part of all of this. Why would you drill 2 holes in the front bumper without asking me. I have bought multiple cars from plaza and other dealers never once has anybody ever done this. I live in PA I have one plate in the rear, I love the look of a car without a front plate. Now I have to put some ugly vanity plate & holder there. The main reason I took my time to write this is because I contacted Malik about this & my registration I left in my other car and he has not responded to me. Once again very unprofessional, take some lessons from Hyundai or Toyota. They did everything the opposite of you. Instead of Malik worrying about his bonus as he said, worry about being professional take that extra step like taping the temp tag to the window, or asking the customer if they would like you to show them things about the new car you just sold them. Or ask them if it’s OK to drill holes in the front bumper even though they have no front tag to put on. Malik also asked if I would send people to him like family or friends, I said I would if he was strait up with me. Unfortunately he has not kept up with his end of the deal, he would rather ignore me. My brother & a friend of mine are interested in a new Honda after seeing mine. I will not be sending them your way. I'm not saying plaza Honda as a whole is bad I'm sure there are many great employees that pay attention to detail. More

Report | Print