Malloy Auto Group

We brought our car to Malloy for an oil change and tire rotation, which is on our prepaid service plan with Toyota. I don't know if it was because we are old, or that our car had PA plates, or both... but rotation, which is on our prepaid service plan with Toyota. I don't know if it was because we are old, or that our car had PA plates, or both... but we got taken big time. We were told by the technician that our brakes were shot, totally rusted out with no pads, when a month ago the service department at Toyota of Scranton (who we have been going to for decades and who have earned our complete trust) told me our brakes were like new. We passed on the brake job. Then he showed us a picture of a furniture tack that appeared to be the size of a quarter that was impaled in our tire at the edge where the tread meets the sidewall. He said it was actually in the sidewall and could not be repaired. We stupidly accepted his explanation and the angle of his picture instead of asking to actually see the tire. We purchased a new tire at the tune of $312 because we were embarking on a six hour trip the following day. We asked the technician to put the damaged tire in the hatchback. When we paid and retrieved our car, we flipped the hatchback and saw that the tack, which looked enormous in his picture, was actually less than the size of a dime and was actually in the side of the substantial tread (being a new and high-end tire to begin with) and was in maybe an eighth of an inch at best! You literally could have flicked it out with your finger. This was not even something that needed to be repaired. It was not worth it to us to go in and argue about this, but you can be sure that we will never set foot in this rip-off dealership again. The kicker is, that while the tire was being replaced, we were on the lot with one of their salesmen looking to buy a 2026 Highlander Hybrid Platinum for approximately $58k. Yeah... we'll go to WV to buy that. More

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Great service Mike and David is amazing. ..They listen and get you exactly what you want ..They listen and get you exactly what you want More

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