Manny Arteaga | Page 3

Manny went above and beyond for us to make our deal happen. We took up a lot of his time and he was patient, knowledgable, and did not pressure us at all. He made us feel like the important thing to hi happen. We took up a lot of his time and he was patient, knowledgable, and did not pressure us at all. He made us feel like the important thing to him was to see me in the right vehicle, which was refreshing. We had test driven about 8 other similar vehicles and none seemed to be the right fit. Manny was meticulous when it came to finding the features and color I wanted. He understood the "little" things mean the most when you are driving a vehicle day after day. He "got" me. When we decided on this one, the negotiation process was not completely painful. We would have preferred getting the best deal presented to us first, instead of going back and forth, but we understood this is how it goes. I would buy/lease a car from this dealership again based on this experience, but I reserve my final opinion for after I have had the vehicle serviced or if anything goes wrong with it during the lease period. Additionally, I am curious as to how the end of the lease contract is handled. If I feel as well taken care of by then as I do now, I would certainly consider another vehicle from this dealership. So far so good! More

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went in looking for a dependable "winter" vehicle , was impressed with the 2014 Jeep grand Cherokee Overland edition. Manny let us take the vehicle home so we could have a little more time t vehicle , was impressed with the 2014 Jeep grand Cherokee Overland edition. Manny let us take the vehicle home so we could have a little more time to decide. There was no pressure to buy, no timeframe to give them an answer. He worked with us with our trade in, was very reasonable with the things we were asking for, and gave us an outstanding price for what we drove home. Overall a wonderful experience. We were in and out in less than 2 hours. Our paperwork was complete and thorough. He spent extra time showing us the features of the vehicle before we drove away, connecting the blue tooth, sound system, etc. More

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First and foremost, the staff at Gurnee Chrysler, Jeep, Dodge, Ram are by far the best team of people that I have EVER had the pleasure of dealing with! Now that I've made that clear, the selection of cars Dodge, Ram are by far the best team of people that I have EVER had the pleasure of dealing with! Now that I've made that clear, the selection of cars/trucks (old and new) are awesome! Manny, my salesman and Tommy, the finance manager, worked painstakingly to make sure that I found the right fit vehicle for me :) Just so you know, I'm NOT an easy sell! The deal that I received was definitely ALL for me! Low monthly pmts and top dollar for my trade too! :) So, if you're in the market for a new/used car/truck or jeep, or for any other make and model for that matter, stop by and see "my guys and girls" at Gurnee Chrysler, Jeep, Dodge, Ram!! :D D. Hill More

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The service was very helpful; I called ahead and Many had a few vehicles lined up for me to look at. He noticed that the demonstration RAM truck was the same as mine, except it was an 8 speed which would sa a few vehicles lined up for me to look at. He noticed that the demonstration RAM truck was the same as mine, except it was an 8 speed which would save gas for me, had tinted windows, and would be cheaper then the new model. The purchasing and the financing was quick and Many was very helpful throughout the process, including getting me the recent college graduate deal. Nick was able to explain and recommend the ultimate protection warranty for the interior and exterior of the truck. When I left Many was able to quickly explain the features of the truck for me to use. More

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This is our 4th purchase from Gurnee Dodge and I'm always very impressed by the treatment my husband and I receive when doing business with THE BEST dealership in Lake County!! We were treated like VI always very impressed by the treatment my husband and I receive when doing business with THE BEST dealership in Lake County!! We were treated like VIP's and was in and out in less than 2 hours!! We plan to purchase from Gurnee Dodge for many years to come!! More

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Overall, I had a very positive experience with Gurnee Dodge when buying my new Jeep Wrangler. Manny was friendly and straightforward. I did not feel like I was getting the run around as is so typical a Dodge when buying my new Jeep Wrangler. Manny was friendly and straightforward. I did not feel like I was getting the run around as is so typical at car dealerships. I feel like Manny and the staff did what they could to work with me and see that I left satisfied. Manny was also very communicative and helpful following my purchase as I had some additional equipment installed on the Wrangler. I would definitely do business with this dealership again and would gladly recommend it to my family and friends. More

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awesome experience. i would recommend this dealership to any one that is looking for a car any time soon. great service and a pleasant environment. any one that is looking for a car any time soon. great service and a pleasant environment. More

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Had a very good experience with the dealer and everyone else that helped us out. Not pressured at all. Answered all questions that I and my wife had. Treated us fairly and we got a great deal. else that helped us out. Not pressured at all. Answered all questions that I and my wife had. Treated us fairly and we got a great deal. More

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My overall experience with the team here was wonderful. My husband purchased his vehicle with Justin Milem and then returned to him an puchased mine. The length that everyone went thru to help make this pr My husband purchased his vehicle with Justin Milem and then returned to him an puchased mine. The length that everyone went thru to help make this process as smooth as possible was amazing. When I return for my oil changes I will stop by and say Hi to Justin. Thank you. More

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There is mixed emotions about my experience at Gurnee Dodge, there were several problems in the beginnig. One of the sales men didn't quite know all the features about the car I had taken for a test dri Dodge, there were several problems in the beginnig. One of the sales men didn't quite know all the features about the car I had taken for a test drive and later purchased that same day. I don't think he did it with intent only he wasn't familar with all of its features, he had told me from the beginning that the car was fully loaded. That it had a navigation system and the u connet. I later found out that there was no navigation system, before buying the car, but that there still was the u connet feature. I when I got home I tried to connet my phone to the u connet only to find out that I didn't have that feature. I was extremely angry, also after lookiing over the contract I found a discrepancy. AT this point all I wanted to do is to return the car and be done with Gurnee Dogde. I took the day off of work on Monday and went back to Gurnee Dodge. I spoke with Mitch Horwitz and and explained to him what was told to me about the navigation system and the u connet. Mitch had promise me that he would make this whole mess better, and not at my cost. He asked me to return to Gurnee and he would install the u connet, I was given a rental for one day. The following day my Jeep had the u connet. Manny Arteaga was very helpful. He took time out to make sure that I was satisfied. He was sorry for all I had gone throught. Than Mike Ballard took time out of his schedule and and explain the whole car to me. We went for a drive he hooked up the u connect. Explain all the features my auto has and even said if I had anymore question do not hesitate to call him and he would help. Mitch made good on his promise and even the discrepancy on the contract. AT the end I was satisfied with Gurnee Dodge More

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