Oscar Torrents Service manager is terrible with
Customers. He mistreats them. He is real bad.
Customers. He mistreats them. He is real bad.
More
by REALCHOICE23
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2026 -
Braman Honda responded
Mr.Carlos Uz
As we stated in response to your previous 3 reviews,our goal is to provide every customer with professional, courteous, and respectful service. We understand that you have expressed concerns regarding your experiences with our dealership, as well as with other businesses. While we respect your right to share your opinions, we do not agree with the characterization of the events that occurred during your visit.
Unfortunately, during your interaction with our staff, your behavior toward our employees and fellow customers was disruptive and included comments that we considered inappropriate and disrespectful. As a result, we made the decision to refuse further service, which is a right we reserve when interactions become abusive or hostile.
We take all customer feedback seriously and continuously work to improve our operations. At the same time, we have an obligation to provide a safe and respectful environment for our employees and customers, and we will always support our team when they are subjected to unacceptable treatment.
We wish you the best moving forward
Jun 10, 2026 -
REALCHOICE23 responded
Your response is filled with lots of holes. Let me teach you a lesson in Business and Customer Service and im going to never again recommend, think and etc Braman Honda. And for the record. I love Norman Braman, hes a Community Legend, but you all are terrible. This could have been all avoided, if you had Compentent Service workers, and not give me the run around. Then Oscarito comes and instead of being a Smart ass, he should have done what a real good Customer Service and or Manager would do? HEY HI THERE, PLEASE HOW MAY I HELP YOU? WHAT SEEMS TO BE THE PROBLEM? CAN I FIX THIS? IN A CALM DEMEANER, THATS HOW IT GETS DONE AND I WOULD NOT HAVE BEEN TRIGGERED TO REACT NEGATIVELY, NOT BE A SILENT SMART ASS. This bad experience happened to a Well Known Media Person like myself and let me tell you? From my last report i did on this? You lost customers. I be happy to share the responses with you? You could have handled this differently and de-escalated this with me and you wouldnt be in this mess. So in closing. The hell with Oscar the terrible and you all.
Thank you for all your attention and service was really
fast thank all of your support and helping
fast thank all of your support and helping
More
by RPIJUAN
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Braman Honda responded
Hello, we’re glad Manny and our team provided attentive, speedy service for your Honda. We appreciate your kind words about our support and efforts. Please reach out anytime if you need anything else.
Paulas Charles
General Sales Manager
pcharles@bramanhonda.com
Great service very polite personnel When I arrive I was
immediately approached by an attendant. Then the agent assisted me quickly I received phone call and text messages in a timely manner. When I pick
immediately approached by an attendant. Then the agent assisted me quickly I received phone call and text messages in a timely manner. When I picked up the vehicle the cashier was nice and the gentleman who brought my car was very polite. Thank you to all
More
by RITAMBLANCO7
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Braman Honda responded
We’re thrilled to hear your visit ran smoothly from the moment you arrived through pickup. Manny and our team appreciate your kind words about the prompt updates and courteous service. Enjoy driving your HR-V!
Paulas Charles
General Sales Manager
pcharles@bramanhonda.com
Excelente Ubicación,me entregaron el Carro a la hora
programado ,Limpio sin detalles el Correo fue muy interesante demostrando lo que realizaron Gracias
programado ,Limpio sin detalles el Correo fue muy interesante demostrando lo que realizaron Gracias
More
by argimiro3@hotmail.com
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Braman Honda responded
It’s great to hear that our location worked well for you and that your Honda CR-V was returned clean and right on schedule. Manny is glad the email summary of the work performed was informative. We appreciate you choosing us and look forward to assisting with your next service.
Paulas Charles
General Sales Manager
pcharles@bramanhonda.com
Best , like, completed all questions, like, happy, good
person, best time, good job, good people.
person, best time, good job, good people.
More
by GISELLELOPEZ52
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Financial
Jun 07, 2026 -
Braman Honda responded
Great to hear our team answered all your questions and made your Honda CR-V service enjoyable. Thank you for recognizing our staff’s friendly assistance. We look forward to welcoming you back.
Paulas Charles
General Sales Manager
pcharles@bramanhonda.com
Israel did an amazing job helping me and I really
appreciated his patients in explaining everything my car needed to get done. Thank you!
appreciated his patients in explaining everything my car needed to get done. Thank you!
More
by JAZMINA001
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Israel O
Jun 06, 2026 -
Braman Honda responded
It’s great to hear the details of your Honda Accord’s service were clearly explained. Manny is glad you felt informed throughout the process. Thank you for trusting us with your vehicle!
Paulas Charles
General Sales Manager
pcharles@bramanhonda.com
Very efficient and welcoming, very convenient and all
staff always great! The place is clean and spacious and it's a nice place to wait.
staff always great! The place is clean and spacious and it's a nice place to wait.
More
by ORACULOMED
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Christian
Jun 05, 2026 -
Braman Honda responded
Thank you for sharing your thoughts on your Honda service visit. It’s great to know our team provided a welcoming and efficient experience and that you found the waiting area clean and spacious. Manny will be thrilled to hear your kind words.
Paulas Charles
General Sales Manager
pcharles@bramanhonda.com
I was so nervous to come here since I had the worst
experience in south miami Honda but braham Honda has surpassed my expectations!! Jose is extremely welcoming and amicable- he answered every question
experience in south miami Honda but braham Honda has surpassed my expectations!! Jose is extremely welcoming and amicable- he answered every question with knowledge and respect! I am so happy that I came here and fixed the issues that south miami Honda dismissed!
More
by JEANETTERIKA
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Braman Honda responded
We appreciate you trusting us with your Honda Passport service. We’re glad our team provided respectful expertise and resolved issues another dealer had overlooked. Please feel free to let us know if there’s anything else we can help with.
Paulas Charles
General Sales Manager
pcharles@bramanhonda.com
Always great customer service work always done in time
and video review send to customer
and video review send to customer
More
by efg72
Service Price Transparency
Other Employees Tagged:
Christian Espinosa
Jun 05, 2026 -
Braman Honda responded
It’s wonderful to hear our team provided prompt service and clear video updates for your Honda Civic. We appreciate your 5-star rating and look forward to keeping your vehicle running smoothly.
Paulas Charles
General Sales Manager
pcharles@bramanhonda.com
Great service and customer care
Clean environment and
showroom
The technician are well qualified and give us the customer clear information about the service
showroom
The technician are well qualified and give us the customer clear information about the service
More
by NILDAHORAN
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Braman Honda responded
Thank you for the five-star rating and for trusting us with your Honda HR-V service. Manny and our technicians appreciate your kind words about our clean showroom and clear explanations of the work performed.
Paulas Charles
General Sales Manager
pcharles@bramanhonda.com
Dealer Reviews
Cars for Sale
Dealer Log In
