Manny Grillo | Page 8

Good car prices, bad service dept I bought a few cars here when they were Warnock and after they became Neilsen. The sales prices are Ok on new cars, but the service deot is so-so. I bought a few cars here when they were Warnock and after they became Neilsen. The sales prices are Ok on new cars, but the service deot is so-so. When I bought my minivan in 2013 they sold it to me, only for me to learn a day later it had a recall on it. You'd expect that to be checked BEFORE delivery to the client. They did rush it in and make good on the recall very fast. Overall, good sales experience. Except at closing, they had a guy who was rushing around, pushing things in front of me to sign and I noticed he added on a fee for etching windows. When I told him I didn't order etching he told me all Neilsen stock came etched, I grabbed the saleman who said that was not true and they were not etched by default, nor was this van. So the closing guy I felt was less than honest. Beyond that, I brought the van in for yet another recall and asked for an oil change too,. I got the bill- over 476 for an oil change! When I questioned it, they said I ordered a tire rotation and "27 point inspection". I told then I did not and they reduced the price to $46 (still pretty high for a regular non-synthetic oil and filter change). So the bottom line, OK prices but watch out for add ons at closing time on a sale and apparently during service as well. More

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