First and foremost, Joe Alfano is a great guy and salesman. I'd recommend him to anyone and have. This isn't our first trip to Nilsen Dodge Chrysler Jeep or any of the Nielsen dealerships. My husband has a personal connection with them from the past and we have purchased upwards of 10 vehicles over the last 30+ years from one of their businesses. What we were most put off about was the attitude we felt toward us with this deal. I did not want a high monthly payment and I wanted to put money down on this car. I was given a terrific deal online by the Nielsen team. The reality is that a good deal for the customer is not necessarily a good deal for the sales team. Which was the vibe we felt from the minute we got there to the end where you sit with the Finance manager and he tries to sell you every maintenance package you can imagine. Unlike when we purchased our Grand Cherokee in November and purchased a $900 maintenance & tire package, none of that happened this time. Surprising maybe, or is it that they just wanted us out of there because they weren't making any money on the deal. Whatever their reason was doesn't matter. What does matter? Making sure your Customer is happy and feels good about the deal they got. I understand that the salesman and dealer are there to make money but it's not the be all and end all. If this deal wasn't going to make money for them then they should not have offered it. In the end, I am very happy with my new car and my monthly payment. And yes we will continue to recommend Joe to our friends and we'll see him when our leases are up. I'm giving the dealership a 4 instead of a 5 because I believe there needs to be a refresher course on making the customer happy at all times.