This is actually the abbreviated version.
Had the most awful experience with the service department. Leased a brand new GC there just under two years ago. Car has under 11k miles on it. W
Had the most awful experience with the service department. Leased a brand new GC there just under two years ago. Car has under 11k miles on it. Went in for a free (2 hour) oil change less than a week ago, and as soon as I drove off the lot the car is making some really strange scary sounding noises. Called them back a few days later to explain the situation. After Melissa leaves me on hold and hangs up on me several times she realizes I'm persistent. Asks me "Why you ain't bring it back the same day?". Uhhh, because I had already been there for two hours for a simple oil change and have other commitments. They finally agree to look at the car, Roland introduces me to some elderly man called "Bob". Supposedly Bob is Roland's "foreman" but.. ouf. I don't know man.. Anyway, we go out for a drive to begin diagnosing. Bob asks if he can drive it.. ok fine. Folks, I am not even kidding you, he got lost on the way back to the dealership after our 0.9 mile drive! I had to use the GPS to get us back! Not making this up!! Once we get back Bob explains to Roland that the car is in fact making unusual noises like I'd said.
Next, they send me to the waiting area, come back a couple hours later. First some young guy with spikey hair (did not catch his name) asks if I have the keys. Wait. What? Y'all are working on the car. YOU have the keys my man! Haha.
Finally old man Bob comes back, and looks dumbfounded. I can tell this is gonna be a challenge.. "We put it on a lift, took the wheels off, can't find anything". I say, ok, what should I do? How do we make the noise go away? He responds "I don't know what to tell ya! If you just drive with the windows up it's not so loud". I actually thought he was joking but should have know better. I now realize this is going nowhere so I just want to get out of there and take it up with Chrysler corporate office. I asked if the car is safe to drive and am told yes absolutely. I then request a receipt indicating that they also acknowledge the noise, but couldn't fix it and the car is safe. Bob says no problem, but re-enter obnoxious spikey guy.. he refuses to do this and apparentlyis the shot-caller as far as Boob is concerned. Says they can't declare the car "safe" in writing even after having done so repeatedly verbally. They say it's a liability and can't claim the car is safe. They can say it all day, just refuse to note it in the receipt. Well THAT makes me feel safe and like I should trust you, eh? I attempted to clarify - not asking you to declare the car safe as a whole. I'm smart enough to know that anything can go wrong. I just need to know that the ONE minor thing, this noise, is not a safety concern to my family and I (I have two young children whom I drive around constantly if the two car seats didn't give it away).
We debate this for several more minutes, they begin to get more hostile and aggressive, so I leave and start lighting up the corporate phone lines on the way home.
Ladies and gents, please do yourselves a favor and STAY AWAY! You may have had good experiences here years ago. I know I sure did. Great ones if I'm being honest. This place has gone WAAAAY down hill though. Even the leasing process nearly two years ago was an absolute disaster with the loud obnoxious guy Cris. I chose not to post at that time but felt I'd be doing other customers a disservice if I kept quiet this time around.
Ive been a Jeep driver literally for decades and you guys have plenty other viable options. There is Route 46 Chrysler, DeCozen, Teterboro, Paramus, Rockland. Any of those are better options. Whatever you do just stay away from these muppets.