Manolo Santos | Page 34

Love my Mini and Outstanding Mini Staff Always receive the best service here at Ferman Mini. Purchase of upgrade to Mini Countryman from Mini Coupe was a breeze, and the staff made the exper Always receive the best service here at Ferman Mini. Purchase of upgrade to Mini Countryman from Mini Coupe was a breeze, and the staff made the experience easy and enjoyable. I purchased with Sara back in 2015, who was incredible, and now had the pleasure of working with Chellcey, who was outstanding, patient, down-to-earth, and very helpful. Manager, Manolo, and Financier, Joe, were exceptional. It's impossible to beat the experience here, whether for purchase or vehicle service, as they are always on top of their game and ready to assist and provide the best customer service. More

by Yanna llorente Verified Customer Verified Customer

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Extraordinary The best experiences are genuine. My advisor Chellcey was extremely knowledgeable and answered all of my questions. More importantly, she was so passi The best experiences are genuine. My advisor Chellcey was extremely knowledgeable and answered all of my questions. More importantly, she was so passionate (she herself drives a Mini) that it made my decision that much easier. Further, from start to finance the entire process was convenient. I was in and out and thus had the rest of the sunny day to enjoy my new ride! The delivery was my favorite part. More

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Had a good experience with Ferman Everyone at the Mini dealership was friendly and easy to work with. Car buying is always a nerve racking experience but everyone at mini made the expe Everyone at the Mini dealership was friendly and easy to work with. Car buying is always a nerve racking experience but everyone at mini made the experience very easy. We felt we got a fair deal. More

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Excellence Ferman Mini staff and management went above and beyond to ensure all our needs were met. The sales staff came in on their day off to meet with us and Ferman Mini staff and management went above and beyond to ensure all our needs were met. The sales staff came in on their day off to meet with us and stayed way past closing time to make sure we were happy. I am a repeat customer and will be in the future. More

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2019 Oxford edition Mini Cooper It was a pleasure working with this dealership. They made everything simple for my first time buying a car. Quick and friendly with no problems or err It was a pleasure working with this dealership. They made everything simple for my first time buying a car. Quick and friendly with no problems or errors More

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Great mini and a great experience Chellcey and Manolo made leasing my new mini a breeze, and the Finance Manager, Aaron, was great. I will definitely be back to lease my next one. Chellcey and Manolo made leasing my new mini a breeze, and the Finance Manager, Aaron, was great. I will definitely be back to lease my next one. More

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Very pleasant, convenient and fast transaction Other than the fact that I love the Mini brand, Chellcey and Mr. Santos made me love Mini even more. They gave me a deal that I can realistically affo Other than the fact that I love the Mini brand, Chellcey and Mr. Santos made me love Mini even more. They gave me a deal that I can realistically afford and they are pleasant to work with. They are wonderful and trustworthy to make business with. I was in and out in no time driving my new car. Thank you guys and certainly not going to be my last buy at your dealership. More

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Amazing... EVERYTHING I brought my 2009 mini in for service... and it was in pretty rough condition. The vanos system was shot, it was leaking oil, brake pads were needing I brought my 2009 mini in for service... and it was in pretty rough condition. The vanos system was shot, it was leaking oil, brake pads were needing replacing... the works! So instead of pushing me to repair an obviously struggling car- Courtney with the service department suggested trading it in for a newer model. She didn’t have to- it’s her department to FIX them- not sell new ones. But she over heard me mention that I owed $5,000 on the car still and it was going to be $3,000 to repair it. So she directed me to Derek, who was an absolute charm. He listened to what I had to say- didn’t pressure me at all, was very welcoming and accommodating. I told him I hated the minis with the silver gas caps (worst design EVER) but I didn’t need an absolutely BRAND NEW car- as I’ve had the 2009 for 2 years and didn’t mind that it was 10 years old. So he found me THE PERFECT car- and after I fell in love with it. I was taken over to a gentleman named Joe Cleaver to flesh out the finances. He worked diligently and patiently- he even helped work out a deal that I could afford without emptying my bank! He was just as amazing as the rest of the team and I felt like I was in good hands. Never once did I feel like I was given the run-around, or promised things that weren’t delivered. Even days after coming home with my new car- they remained in touch. Asking how I enjoyed the new car- even being so kind and friendly enough to ask how much better it was than my old car! They’re so personable and wonderful. I couldn’t have dreamed of a better experience!! More

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Best Experience Ever!!!!!!! The team is Wonderful at Mini of Tampa!! I have purchased a lot of cars in the last 20 years and this has been the best experience by far for me! I am The team is Wonderful at Mini of Tampa!! I have purchased a lot of cars in the last 20 years and this has been the best experience by far for me! I am over the moon happy and will recommend them to everyone! They are very knowledgeable and are not pushy at all! I am a Ferman customer, no family member for life! We purchased our Mini with Sara and she was amazing! She is a great sales person! She listened to my needs, answered all of my questions and found the perfect car for me! She is very relatable and friendly! If you are in the market for a new vehicle I highly recommend this team. They provide you with VIP service all the way! More

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I love Ferman MINI I love my car. Great experience. Bob Annis and Mike Stanton who helped me on the phone were great. Bob was so cool and helped us tremendously. Make s I love my car. Great experience. Bob Annis and Mike Stanton who helped me on the phone were great. Bob was so cool and helped us tremendously. Make sure you ask for Bob!! Thank you Ferman Mini! Scott in finance was awesome too! More

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