Manolo Santos | Page 34

Sales associate and manager very respectful and helpful Sales associate and manager very respectful and helpful dealership organized and Accommodating only disappointment was the delivery of our new mini Sales associate and manager very respectful and helpful dealership organized and Accommodating only disappointment was the delivery of our new mini the new car experience was not handled well in saying that we are very happy with the purchase More

by maddycakes1 Verified Customer Verified Customer

Report | Print

Super Deluxe! Great salesperson, we spoke on the phone and she sent over a personal video of the mini outlining many of the great features. That video made us immed Great salesperson, we spoke on the phone and she sent over a personal video of the mini outlining many of the great features. That video made us immediately set an appointment. Excellent sales idea on by Sara. More

by jerryeve78 Verified Customer Verified Customer

Report | Print

Love my Mini and Outstanding Mini Staff Always receive the best service here at Ferman Mini. Purchase of upgrade to Mini Countryman from Mini Coupe was a breeze, and the staff made the exper Always receive the best service here at Ferman Mini. Purchase of upgrade to Mini Countryman from Mini Coupe was a breeze, and the staff made the experience easy and enjoyable. I purchased with Sara back in 2015, who was incredible, and now had the pleasure of working with Chellcey, who was outstanding, patient, down-to-earth, and very helpful. Manager, Manolo, and Financier, Joe, were exceptional. It's impossible to beat the experience here, whether for purchase or vehicle service, as they are always on top of their game and ready to assist and provide the best customer service. More

by Yanna llorente Verified Customer Verified Customer

Report | Print

Extraordinary The best experiences are genuine. My advisor Chellcey was extremely knowledgeable and answered all of my questions. More importantly, she was so passi The best experiences are genuine. My advisor Chellcey was extremely knowledgeable and answered all of my questions. More importantly, she was so passionate (she herself drives a Mini) that it made my decision that much easier. Further, from start to finance the entire process was convenient. I was in and out and thus had the rest of the sunny day to enjoy my new ride! The delivery was my favorite part. More

Report | Print

Had a good experience with Ferman Everyone at the Mini dealership was friendly and easy to work with. Car buying is always a nerve racking experience but everyone at mini made the expe Everyone at the Mini dealership was friendly and easy to work with. Car buying is always a nerve racking experience but everyone at mini made the experience very easy. We felt we got a fair deal. More

Report | Print

Excellence Ferman Mini staff and management went above and beyond to ensure all our needs were met. The sales staff came in on their day off to meet with us and Ferman Mini staff and management went above and beyond to ensure all our needs were met. The sales staff came in on their day off to meet with us and stayed way past closing time to make sure we were happy. I am a repeat customer and will be in the future. More

Report | Print

2019 Oxford edition Mini Cooper It was a pleasure working with this dealership. They made everything simple for my first time buying a car. Quick and friendly with no problems or err It was a pleasure working with this dealership. They made everything simple for my first time buying a car. Quick and friendly with no problems or errors More

Report | Print

Great mini and a great experience Chellcey and Manolo made leasing my new mini a breeze, and the Finance Manager, Aaron, was great. I will definitely be back to lease my next one. Chellcey and Manolo made leasing my new mini a breeze, and the Finance Manager, Aaron, was great. I will definitely be back to lease my next one. More

Report | Print

Very pleasant, convenient and fast transaction Other than the fact that I love the Mini brand, Chellcey and Mr. Santos made me love Mini even more. They gave me a deal that I can realistically affo Other than the fact that I love the Mini brand, Chellcey and Mr. Santos made me love Mini even more. They gave me a deal that I can realistically afford and they are pleasant to work with. They are wonderful and trustworthy to make business with. I was in and out in no time driving my new car. Thank you guys and certainly not going to be my last buy at your dealership. More

Report | Print

Amazing... EVERYTHING I brought my 2009 mini in for service... and it was in pretty rough condition. The vanos system was shot, it was leaking oil, brake pads were needing I brought my 2009 mini in for service... and it was in pretty rough condition. The vanos system was shot, it was leaking oil, brake pads were needing replacing... the works! So instead of pushing me to repair an obviously struggling car- Courtney with the service department suggested trading it in for a newer model. She didn’t have to- it’s her department to FIX them- not sell new ones. But she over heard me mention that I owed $5,000 on the car still and it was going to be $3,000 to repair it. So she directed me to Derek, who was an absolute charm. He listened to what I had to say- didn’t pressure me at all, was very welcoming and accommodating. I told him I hated the minis with the silver gas caps (worst design EVER) but I didn’t need an absolutely BRAND NEW car- as I’ve had the 2009 for 2 years and didn’t mind that it was 10 years old. So he found me THE PERFECT car- and after I fell in love with it. I was taken over to a gentleman named Joe Cleaver to flesh out the finances. He worked diligently and patiently- he even helped work out a deal that I could afford without emptying my bank! He was just as amazing as the rest of the team and I felt like I was in good hands. Never once did I feel like I was given the run-around, or promised things that weren’t delivered. Even days after coming home with my new car- they remained in touch. Asking how I enjoyed the new car- even being so kind and friendly enough to ask how much better it was than my old car! They’re so personable and wonderful. I couldn’t have dreamed of a better experience!! More

Report | Print