Marc Brandofina
Marc Brandofina at Umansky Toyota

Marc Brandofina | Page 63

Sales & Leasing Consultant

Umansky Toyota

1620 West Silver Spring Drive
Milwaukee, WI 53209

Contact Me
4.9
629 Reviews

Marc has over 13 years of experience in the auto industry and is dedicated to providing the best possible customer experience. Outside of work, he enjoys attending Brewers games and spending time with his family. A big fan of sports, Marc loves both playing and watching games in his free time. He’s passionate about working with customers and always strives to ensure they have a top-notch experience. Marc is a valued member of our sales team, consistently bringing expertise and a positive attitude to everything he does.

Dealership Experience

13 yrs, 9 mos

Industry Experience

13 yrs, 9 mos

4.9

629 Reviews

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629 Reviews of Marc Brandofina

May 27, 2013

Dealership Rating

Marc Brandofina was just the most amazing sales person. He not only helped me find the perfect car, but he helped me fit it into my budget and price point. After that he helped me with my credit and getti More

by iamjoshuadelaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 25, 2013

Dealership Rating

Marc was an excellent sales person, I would highly recommend Marc to anyone looking to purchase a new car. He was very accommodating and willing to work a 12 hour shift to make sure he was there when More

by danz22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 26, 2013

Dealership Rating

I first went to Andrew Toyota to service my 2005 Sequoia (purchased in Sheboygan) because of its proximity. I had very good fortune of running into Willie Willett there, and had him as my service advisor ev More

by MilanV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willie Willett

April 26, 2013

Dealership Rating

Marc made the whole process of buying our Prius V , a great experience. He was helpful, easy to work with and knowledgable. He stayed long after closing to make sure we knew all about the car and saved u More

by lealambo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 24, 2013

Dealership Rating

This purchase was my first new car, I choose to visit Andrew Toyota because my sister enjoyed her experience a few years ago as well as the sign and drive event. Obviously I entered the dealership with a More

by mikshirts
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Akhahon

April 24, 2013

Dealership Rating

Everyone at this dealership was wonderful! Mark was great at showing me all my options and working with me to get what I wanted. In addition to Mark, everyone else was also extremely helpful. Jared, the fina More

by gmb1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 18, 2013

Dealership Rating

Mark Brandofina was an outstanding salesguy. As a single woman walking into a car dealership, I was afraid I was going to get talked down to, or pressured to purchase. Mark did neither. He answered questi More

by chrissko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 16, 2013

Dealership Rating

My experience with Andrew Toyota was good. Marc was good at communciation and answered all my queries. I got my 2013 Rav4 at reasonable price. More

by dhaban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2013

Umansky Toyota responded

Good Morning, I am messaging you privately to discuss your review and your experience. We are eager to try and help you lease a car. The lease payment you were initially offered was subject to getting credit approval from Toyota. We communicated this to you effectively. You told us that you had great credit and that this would not be a problem. Your Transunion (the primary bureau that is used) credt score is 611 is substantially lower than neccessary to obtain the kind of financing to get you the payment we quoted you at. Toyota's best lease special requires a score of 720. Scores below 660 are not eligible for ANY of Toyota's lease specials. This is not a decision made by someone at Andrew Toyota. Your credit score is the result of Transunion - and the higher payment is the result of your score being very far outside of the underwriting guidelines of the bank. You told us that you had great credit - and we quoted you a lease payment accordingly. We didn't cheat you - we simply took the information you provided us at face value. We have not cheated you at all. We are still prepared to sell the Rav-4 for the $700 under invoice we quoted you. If you are able to produce a credit-worth co-signer with excellent credit - we may still be able to get you the lease payment that we had hoped we could get for you. If you are still interested in a Rav-4 and are unable to get a co-signer - there may be other programs that we can use to help you get a better lease rate than you might normally qualify for. Please call me at 414 228 1450 if you would like to discuss getting a Rav-4. Thank you for your time, Peter Klein Sales Manager Andrew Toyota

Apr 16, 2013

Umansky Toyota responded

Good Morning, The payment for the lease did not go up because of your color choice. It went up because we submitted all of your information to the bank (Toyota Financial Services) and they informed us that you were not eligible for the lease special that we had used to figure the payments. This was NOT our decision. This was the banks decision - based on YOUR credit report. You could not have taken the car home on Saturday without the final approval from Toyota - which we would not have gotten at that payment because you didn't qualify for it. In order to finalize any lease transaction - we have to submit all of our customers information to the bank and get approval. There is no way you would have left with the vehicle on Saturday at the lower payment - because you didn't qualify for it. If you would like to review your transunion score, you are welcome to stop in - a member of our finance team will be happy to discuss it with you. You should also know that while you told us that Honda had approved you for a lease - as of last night - your bureau showed that they had not even looked at your credit, let alone sent it to a bank for approval. If you are still interested in a Rav-4 - we may still be able to help you get into a better program. Toyota has a college grad program we might be able to use. Have you graduated from school in the last 2 years or are you in any kind of graduate school program? If it would help us convince Toyota to get you a better lease rate- might you have a larger downpayment available? Peter

Apr 23, 2013

Umansky Toyota responded

Good Morning, Just wanted to touch base and make sure you are enjoying your new Rav-4! We want to make sure you are satisfied - please let me know if you have any questions. Peter

Apr 16, 2013

dhaban responded

Hello, I never said that my credit score is great and nor your sales agent talked about it earlier. If that was the case, why you accepted the down payment, taxes, dmv fee and first month payment on Saturday. You sales agent called me on Monday to pick the car. He never mentioned about that over the phone. Even when I arrived there, he was ready to give me silver color Rav4 for the same price. The price of car only went high when I asked for specific black color which was not in your inventory. Your sales person was even ready to hand over silver car to me on Saturday. What if I had taken car on Saturday? Will you have called me back to return car? This is ridiculous. Also, I checked my credit score. It is way higher than 611, which your office has mentioned. I will call transunion and will ask them how they have mentioned/rated so low. Also, your sales person and finiance manager revelled my credit score in the presence of third person, which they should not have mentioned. This is against my privacy and against the law. Thanks

April 03, 2013

Dealership Rating

I was highly impressed with Marc Brandofina. He was very knowledgable and friendly to work with. I never once felt pressured to buy. He respected my requirements and gave me exactly what I was looking for. More

by mmkleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
...
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