Marc Brenner

I took my one-year-old Audi to an official Audi dealership for an oil change and other service. I expected high-quality customer care and support if any issues came up. Unfortunately, my experience dealership for an oil change and other service. I expected high-quality customer care and support if any issues came up. Unfortunately, my experience was no different from any ordinary service center. They listened to me, but they questioned everything I said and clearly did not trust my explanation. I told them that a part — the belly shield — was missing after my visit, even though it was there before the service. Their response was that it could have been damaged by snow or something else, and that I could simply buy a new one and have them install it. However, the part was not broken — it was completely unscrewed. This is obvious because there were no bolts left and no broken pieces at all. If such a part had fallen off my car, I would have definitely heard it. It’s impossible not to notice something like that. A part like this would not fall off all at once — it would first loosen, start rattling, and only later detach. But none of this seemed to matter to them. My car was on their lift, and whatever they did there, I’m apparently expected to take their word for it. They simply said, “We didn’t remove it,” and refused to discuss the issue further. So my advice to anyone leaving their car for service: always check your vehicle carefully afterward. Otherwise, you may later discover that parts are missing, and the dealership will deny any responsibility. I had a different experience in the past with my new Kia Sorento. When it was serviced at a Kia dealership, the air filter housing was damaged during an oil and filter change. I drove the car for quite some time before noticing the issue when I opened the hood to refill washer fluid. Several months had passed, but when I returned to the dealership, they acknowledged the situation immediately. No one accused me of breaking anything — they simply replaced the part because the car had only been serviced by them. Unfortunately, my experience with Audi service was very disappointing. Draw your own conclusions. More

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Always excellant service at Audi Warrington. . Best service in all of Philadelphia area!! I dropped off with no appointment but work was done quickly. . Best service in all of Philadelphia area!! I dropped off with no appointment but work was done quickly. More

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The entire staff at Audi Warrington are amazing. From the sales dept, to the guys back in parts and of course the service staff. Top notch customer service , great communication and great pricing. I From the sales dept, to the guys back in parts and of course the service staff. Top notch customer service , great communication and great pricing. I highly recommend Audi Warrington to everyone More

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Always fantastic service from Audi Warrington. Clean comfortable waiting area and the service team is always a pleasure to work with. They treat you like one of the family Clean comfortable waiting area and the service team is always a pleasure to work with. They treat you like one of the family More

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Philip was very polite and knowledgeable and the Uber service.Was excellent. Short the car was returned to me earlier than I expected service.Was excellent. Short the car was returned to me earlier than I expected More

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Just dropped my car off for the first yearly check up. Everything was smooth my rental was ready. The car was ready quickly everyone very professional. Everything was smooth my rental was ready. The car was ready quickly everyone very professional. More

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Excellent customer service Ease of service Hassle free experience Rob was extremely helpful.and proactive experience Rob was extremely helpful.and proactive More

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David was awesome! ! went over and beyond to help me get back a personal item that was left in my car. Then he mailed it to me... ! went over and beyond to help me get back a personal item that was left in my car. Then he mailed it to me... More

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Took my 2021 audi q7 for an oil change, my coolant level was below minimum, no one ever checked that or added coolant. was below minimum, no one ever checked that or added coolant. More

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Audi/Porsche Warrington is an outstanding dealership. I have purchased my Porsche from them as well. Everyone at the dealership is professional and has the upmost expertise regarding your vehicle. I have purchased my Porsche from them as well. Everyone at the dealership is professional and has the upmost expertise regarding your vehicle. More

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