Marc Leonard

Warranty terms quoted were lies and not in contract. Finance department are scammers and liars! Do not trust this dealership! Finance department are scammers and liars! Do not trust this dealership! More

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My elderly parents went to Edwards Kia looking for a newer used reliable vehicle. What they got was multiple sales people pressuring them and confusing them. My parents bought a Santa Fe for $28000 and newer used reliable vehicle. What they got was multiple sales people pressuring them and confusing them. My parents bought a Santa Fe for $28000 and it is only worth $16000. This is wrong. My parents went back and also called and they would not do anything about it. I would like to talk with the President or owner of Edwards KIA. Beware of this place. More

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TOOK A LONG TIME HONOR A REBATE and YOUR FINANCIAL INFORMATION MAY END UP ON DARK WEB *Update on this review...finally almost 6 months after our car purchase we did receive the rebate. I appreciate INFORMATION MAY END UP ON DARK WEB *Update on this review...finally almost 6 months after our car purchase we did receive the rebate. I appreciate Jason for taking the lead on this and getting this taken care of. *** This will be a long post, but hopefully it will help you with your car purchase and that you will not purchase a vehicle from Edwards Kia/Nissan. I would love nothing more than to be able to leave a positive review about our car buying experience, but unfortunately it has been nothing but a pure hassle from day one. I really tried to be patient and understanding. However, Kia Edwards does not do right by veterans or really customers for that matter. We were told my husband had to submit his DD214 for the $500 rebate and it would be taken care of as soon as he did that. We submitted that 5 months ago (within one week of purchasing the vehicle) and still have no rebate. Two finance people and our sales person both told us this is what we needed to do. I had been in contact with both of them and they told me they were working on it but now all 3 of them ignore my emails when I ask the status of it. After working with Kia consumer affairs who only got me in touch with someone else who would return my calls and email. This really should not be that difficult for them to fix. My husband has a military ID with retired status on it, why couldn’t they have just honored the rebate at that time? It seems all along the plan was to not honor that military rebate. Not sure if this was and isolated incidence. However, If you’re hoping for any rebates make sure you get it in writing that you are receiving it or don't leave their office without having it set in place. We also had a manufacturer’s defect on the vehicle where one of the drain holes in the front passenger door was blocked by paint and caulk. The service department at first said this was fine and if I wasn’t happy with that answer I should contact Kia Consumer Affairs. Kia consumer affairs got involved at which time I was told by the service manager to try and get the drain hole opened ourselves. Needless to say it ended up back at the service department. After my experiences with their service department I would also never take my vehicle back Edwards Kia. One final think YOUR FINANCIAL INFORMATION MAY ALSO END UP COMPROMISED AND ON THE DARK WEB. We can’t say for fact but this car purchase is the only financial purchase my husband and I have tied together and within days of applying for a loan thru Edwards Kia/Nissan and Kia finance both of our information ended up on the dark web and we had to take precautions for fraud protection. While we can’t prove anything we really don’t think this was merely coincidental. More

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