Marc Sturm

MINAS HABIB WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED — , GOLLING CHRYSLER OF WEST BLOOMFIELD I was referred to Minas Habib at Golling Chrysler Dodge Jeep Ram in West Bloomfield by a very go EXPERIENCED — , GOLLING CHRYSLER OF WEST BLOOMFIELD I was referred to Minas Habib at Golling Chrysler Dodge Jeep Ram in West Bloomfield by a very good friend of ours who claimed this was one of the best dealerships in the area. I came in excited, prepared, and ready to lease a new Grand Cherokee. What I experienced instead was an absolute disaster of customer service, professionalism, and accountability — and I’m still paying the price for their failures. Let me be clear: Minas Habib created a financial nightmare for me, and this dealership has done nothing to fix it. From the beginning, I told him I was returning my current Jeep lease and starting a new one. He asked for my lease agreement and the payoff amount. I provided both — directly at his desk. He didn’t bother to review them. He assured me everything was handled and handed me the keys. I trusted his word — and that was a massive mistake. Weeks later, I find out Minas Habib never properly closed out my original lease, and now I’m being billed for TWO Jeep leases at the same time — one for a car I returned, and one for the new one I was told was fully taken care of. If at any point my lease return and payoff weren’t being handled, I expected Minas Habib to be transparent and notify me. He did not. And that silence is costing me hundreds of dollars and serious financial stress. When I tried to get answers, I was passed around and eventually transferred to someone named Mark. Whether it was Mark Shrum (Sales Manager) or Mark Demara (CFO), the response was pathetic either way. I explained the situation and was met with a flat, dismissive “OK.” No apology. No urgency. No concern. Just pure indifference. Let me make this clear for Golling’s leadership and for Stellantis corporate: Your team’s negligence, lack of professionalism, and failure to communicate are now my problem, and you’re doing absolutely nothing to fix it. The Yelp reviews speak for themselves — a miserable 2-star average. And frankly, I’m not surprised. They probably get away with this kind of behavior all the time. But Google reviews get seen by more borrowers, and that’s why I’m sharing my experience here — to make sure no one else has to go through this. Instead, I’ve gotten excuses, blame-shifting, and unprofessional communication — from a place that claims to serve one of the most high-end areas in Michigan. To whoever is in charge of this location: Do better. Fix this. Until then, I’ll keep spreading the truth about how this dealership operates — and I hope this review reaches anyone considering doing business here. Never. Again. More

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