I haven't purchased a car for over 10 years and
definitely sticker shocked. Marcelo was attentive, informative and went above and beyond to make the experience flawless.
definitely sticker shocked. Marcelo was attentive, informative and went above and beyond to make the experience flawless.
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by CGERAGHT
Verified Customer
Verified Customer
Nov 23, 2023 -
Irvine Subaru responded
Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!
poor will not come back very sad the sales person was vey
helpfull, angel was his name service person was no.t
helpfull, angel was his name service person was no.t
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by PEMOTHER
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
Irvine Subaru responded
My name is Crystal Ries, Customer Care Manager at Frank's Irvine Subaru. Thank you for being a customer with us, we really value you and sincerely apologize to you. I'd like to discuss with you more about your experience at Frank’s Irvine Subaru. Here is my direct contact info - (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day and I look forward to speaking with you.
Friendly, efficient, trustworthy.
When calling they get you in right away, normally finish before the given time, always take care of your car from top to bottom. Friendly & professio
When calling they get you in right away, normally finish before the given time, always take care of your car from top to bottom. Friendly & professional. You know you’re in the best hands!
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by jennbboring
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2023 -
Irvine Subaru responded
Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!
excellent customer service, friendly and speedy delivery.
highly recommend Marcelo the buying experience was smooth.
highly recommend Marcelo the buying experience was smooth.
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by YREYES2121
Verified Customer
Verified Customer
Nov 22, 2023 -
Irvine Subaru responded
Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!
I am a customer of 20 year
They have gone above and
beyond at times to accommodate and help me
Thank you
beyond at times to accommodate and help me
Thank you
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by MARERM9
Verified Customer
Verified Customer
Nov 22, 2023 -
Irvine Subaru responded
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
This dealership has great and fast services.
Definitely happy my first vehicle was through them.
Definitely happy my first vehicle was through them.
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by SAMUELBANUELOS
Verified Customer
Verified Customer
Marcelo is an absolute gem of a sales consultant He’s
extremely knowledgeable, patient, personable and understanding of your budget and needs. He worked hard to find the exact car my son was looking for
extremely knowledgeable, patient, personable and understanding of your budget and needs. He worked hard to find the exact car my son was looking for, and made the buying process a breeze. He even provided updates on the delivery of the car as well as pictures to forward on to my son. These were so helpful as my son lives out of town and we were able to keep him updated as well. Marcelo’s communication was top notch,and as busy as he was, he always made us feel as though we were the only customer. Everyone at the dealership from sales consultants to finance were so kind and welcoming and genuinely strived to make sure you were happy with your purchase. It truly felt like Irvine Subaru was family.
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by JENHAUGEN
Verified Customer
Verified Customer
Nov 24, 2023 -
Irvine Subaru responded
Thank you for your review! We love hearing your feedback about Marcelo and really value you and appreciate your positive feedback. We want all your experiences with us to be exceptional. If at any time we fall short, please feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!
MARCELO SILEONI WAS THE BEST SALES PERSON I HAVE
ENCOUNTERED!
NO PRESSURE, HELPFUL, PATIENT. KNOWLEDGEABLE, PROFESSIONAL ,ETC
ENCOUNTERED!
NO PRESSURE, HELPFUL, PATIENT. KNOWLEDGEABLE, PROFESSIONAL ,ETC
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by RUTHS4A
Verified Customer
Verified Customer
Nov 24, 2023 -
Irvine Subaru responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
everyone that helped me I don't think the treatment I
received does not exist at any other dealership.
received does not exist at any other dealership.
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by chaztour
Verified Customer
Verified Customer
Other Employees Tagged:
Desiree Farey,
Dustin Martin
, Peter Ernandes, Steven Daniels, he did a great job walking me thru new updates with the car. made himself avaliable to be able to call him and ask for any assistant.
Nov 22, 2023 -
Irvine Subaru responded
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Marcelo and his team are the best!
! Great experience. Our 2022 is the second Subaru we've owned. Gave our 2019 to our son & he's really enjoying it.
! Great experience. Our 2022 is the second Subaru we've owned. Gave our 2019 to our son & he's really enjoying it.
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by guinness
May 20, 2022 -
Irvine Subaru responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!