Marco Varrenti

I brought my car in to be serviced. After about a week in the shop they called me saying a loaner had just been returned and I could pick it up if I wanted to. After two days of driving After about a week in the shop they called me saying a loaner had just been returned and I could pick it up if I wanted to. After two days of driving the loaner they provided, I went to put something in the drivers side door cup holder, and saw a small plastic bag filled with a pink powder substance (resembling drugs). I immediately called Jaira (the employee who gave me the loaner) and reported it to her, along with sending a photo. She said "omg that's crazy" and said she would tell her manager the next day. Two days later I picked my car up and requested to speak with a manager, Jaira said there was no manager available. Andrew (a manager) then asked what was going on. He had nothing to say. They told me my car was ready, and when I got in, I saw they left a box full of random car parts in my back seat. Andrew called me after leaving, and told me he was going to call me on Monday with an offer before I decided to report the dealership to corporate. I never got a call on Monday, so I found another managers contact information on Google named Johnathan. I emailed him regarding what happened. He called me and his first response was "Did you return the box of parts?" As if that was the main issue at hand, not the fact that they provided a loaner car that had a bag of drugs in it. He went on to tell me that I had no proof there was drugs in the bag because I didn't test it. This place is a joke and has no regard for customers or the services they are providing. I didn't want to get anything out of them but for them to actually take the situation serious and take accountability for their negligence. Not a single person there cared about the fact that they not only exposed me to an illegal substance, but also could have put me in legal jeopardy. If you want to risk getting charged with possession of drugs that you didn't even know you were possessing, this is the dealership for you. Side note, they also put completely wrong information on my service records documents, and when I went to get it fixed, I was told I had to come back at 7:30 in the morning for THEIR screw up to be fixed. More

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I brought my car in to be serviced. After about a week in the shop they called me saying a loaner had just been returned and I could pick it up if I wanted to. After two days of driving After about a week in the shop they called me saying a loaner had just been returned and I could pick it up if I wanted to. After two days of driving the loaner they provided, I went to put something in the drivers side door cup holder, and saw a small plastic bag filled with a pink powder substance (resembling drugs). I immediately called Jaira (the employee who gave me the loaner) and reported it to her, along with sending a photo. She said "omg that's crazy" and said she would tell her manager the next day. Two days later I picked my car up and requested to speak with a manager, Jaira said there was no manager available. Andrew (a manager) then asked what was going on. He had nothing to say. They told me my car was ready, and when I got in, I saw they left a box full of random car parts in my back seat. Andrew called me after leaving, and told me he was going to call me on Monday with an offer before I decided to report the dealership to corporate. I never got a call on Monday, so I found another managers contact information on Google named Johnathan. I emailed him regarding what happened. He called me and his first response was "Did you return the box of parts?" As if that was the main issue at hand, not the fact that they provided a loaner car that had a bag of drugs in it. He went on to tell me that I had no proof there was drugs in the bag because I didn't test it. This place is a joke and has no regard for customers or the services they are providing. I didn't want to get anything out of them but for them to actually take the situation serious and take accountability for their negligence. Not a single person there cared about the fact that they not only exposed me to an illegal substance, but also could have put me in legal jeopardy. If you want to risk getting charged with possession of drugs that you didn't even know you were possessing, this is the dealership for you. Side note, they also put completely wrong information on my service records documents, and when I went to get it fixed, I was told I had to come back at 7:30 in the morning for THEIR screw up to be fixed. More

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The worst ever, you will sign a lease, but after sigining, you will get a car with different features and Goof Luck getting out of the lease or reaching anyone else in the office. Sales person won't sigining, you will get a car with different features and Goof Luck getting out of the lease or reaching anyone else in the office. Sales person won't be able to do anything except fake promising that someone will get back to you. More

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I leased my 2019 Jeep Cherokee in 2019. In 2023 I bought the vehicle through finance. During this new contract, I obtained additional warranty, which would've cover any engine/motor concern In 2023 I bought the vehicle through finance. During this new contract, I obtained additional warranty, which would've cover any engine/motor concerns. All oil changes, tune-ups and miscellaneous repairs have been completed by Central Avenue Chrysler Jeep Only. I will say that the service has been awful, poor professionalism. And Khan, he's the nastiest person I have ever met. I wonder if her's part owner. During my last tune-up, I obtained a new battery. The last repair was two months ago when my starter needed replacing. Khan, assured me that it wasn't covered under my warranty because the warranty only covers internal parts, costing me $1900. Second, I informed him that since my last tune-up, the On-Start light stays on and this feature doesn't work. I also attempted to explain that during my last oil change, Alex walked me over to the mechanic that was completing the oil change who looked me straight in the face and stated that he couldn't find why this light was on . No solution was offered. Two weeks after the starter was replaced, the check engine light came on. Now I'm looking for a new mechanic. If I'm going to get hustled like a small mom and pop shop, only fix what's reported. This is disappointing. This is a big business to have such sloppy staff. The Sales department is exceptional. More

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Had appointment dropped off with all information two hours before appointment. Now they are not answering phones or returning calls. This has happened before and I do not recommend anyone buy or servi hours before appointment. Now they are not answering phones or returning calls. This has happened before and I do not recommend anyone buy or service their Jeep product at this dealership they are obviously uncaring and un professional. More

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Great service and good communication! Courteous and attentive! Kept me updated on vehicle status. wonderful. Courteous and attentive! Kept me updated on vehicle status. wonderful. More

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I have only had great experiences with the service department and recommend them to everyone department and recommend them to everyone More

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I have been a long time customer of central Ave dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. I have never encountered a problem until now. My wide body scartpack charger was stolen in September. Upon recovery of the vehicle I had it towed to central Ave dodge for repairs. My vehicle remained there for 3 months. My insurance paid over 22 thousand dollars for repairs. I kept calling to check on the status of my vehicle and was given the run around by Rosemary Aviles. She constantly lied and refused to provide me with a loner car. Rosemary is very unprofessional and rude. It seems like she was not interested in my concerns and never had time to hear me out. I diligently paid my car note every month while my car sat and no work was done. I finally reached out to corporate and they expedited the parts delivery and the work was allegedly then completed. Upon picking up my car today I was in total shock and dismay as to the condition of my car. There is new scratches and dents that were not there when it was towed there. My car is dirty and the work was not even completed. They took the 22 thousand from my insurance but did not fix the issues. I expected so much more from this dealership that I have trusted for years. This is unacceptable and now I have to bring my car elsewhere to be fixed. I was told by rosemary the fluids would be changed, the seats would be fixed the tires would be changed etc but none of this was done the pictures before and after the work are the same. This is honestly robbery and a legit horrible place to have a car serviced and I will never return here. I now tell people to avoid this place at all costs whereas I used to refer everyone here. More

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It started well. .then I realized I was in the hands of a notoriously inept service dept. Long story short its been 2 months and they still have not solved the initiat .then I realized I was in the hands of a notoriously inept service dept. Long story short its been 2 months and they still have not solved the initiative problem but found plenty others to bill me for. More

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I just want to say that Marco is second to none. Everything I go for a service he goes above and beyond to make service a pleasant experience. Everything I go for a service he goes above and beyond to make service a pleasant experience. More

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