Dealership Experience
4 mos
Industry Experience
4 mos
11 Reviews
Write a Review11 Reviews of Marcos Pando-Gallegos
April 10, 2024
The service manager gave me the hardest time reaching him, which made it difficult to get any information on my vehicle being serviced there. No matter how many times I ask to get a call back and no matt him, which made it difficult to get any information on my vehicle being serviced there. No matter how many times I ask to get a call back and no matter how patient I was, I would receive nothing. I would call about 10-5 minutes before closing and when he answered he gave the same excuse every time, “I have been super busy with other customers and I was just about to call/get back to you.”. I understand things can get busy but when I ask for a call I expect to be called or at the very least a text back. There was no effort to communicate there. The customer Service/ Service manager of this Chevy has disappointed me. Other than that, Thank you to those who serviced my vehicle glad to have it back! More
April 09, 2024
The guys working in the service area were helpful experienced understanding and friendly. A wonderful experience for me,the customer! experienced understanding and friendly. A wonderful experience for me,the customer! More
Other Employees Tagged: The other check that checked me in, and the IT guy working in the last chair on the right
March 24, 2024
Knowledgeable staff willing and able to answer questions about vehicle performance. Finance staff was excellent. about vehicle performance. Finance staff was excellent. More
Other Employees Tagged: Osman Bahadiri
March 21, 2024
Upon further review of service provide. Oil and oil filter were not changed. Oil is still black and now dripping from side of oil filter. Very sloppy work and still charged me full. Complet Oil and oil filter were not changed. Oil is still black and now dripping from side of oil filter. Very sloppy work and still charged me full. Completely unprofessional and unacceptable. Will be taking it back to make them do it right. More