Marcus Greene

Tim, our salesman was fantastic. He was patient and thorough, not pushy. The initial experience with him was great. Things went south when the dealership left us sitting in the lobby He was patient and thorough, not pushy. The initial experience with him was great. Things went south when the dealership left us sitting in the lobby waiting on the finance mgr for at least 1 .5 hours after we made the purchase decision. We walked out after another family was taken ahead of us despite having been told that we were next. The purchase order that we were provided (which was needed to secure outside financing) was incorrect, so it couldn't be sent to our creditor. I called early Monday morning and spoke with Tim who recognized that the info on the purchase order was incorrect. Tim assured me that he would send over the corrected document as soon as he finished a mtg. We waited hours for the corrected purchase order to be emailed. Instead of sending the document, Finance manager Naz Zaiden called me and apologized for the wait the day before and repeatedly stated that it wasnt his fault. Naz prolonged the process unnecessarily, keeping me on the phone so he could attempt to sell me additional warranty coverage. He refused to supply his offer in writing via email so that my husband and I could review and discuss it. Instead, he insisted that he be able to speak with my husband by phone to give the offer. I gave my my husband's contact information and he said that he would call when we hung up. Naz never called my husband and never sent the corrected purchase order to our creditor. It took repated emails and two additional hours to receive the purchase order. As it was now the end of business for our creditor, this delayed final approval of our loan and issuance of the cashiers check to make the purchase. Once again on the day of pickup, we were left sitting in the waiting area for well over an hour despite multiple phone calls and text messages in advance to coordinate pickup. Despite our efforts, lack of communication at the dealership left us waiting because Naz did not even know that we'd arrived. Finally, Naz tried to convince us that the written arbitration agreement that the dealership has you sign isn't actually forfeitting the right to pursue legal action through the courts. He spent a good 20 minutes arguing that the document doesn't mean what it states very clearly. Then this older man came in and confirmed that our understanding was correct. There was more drama with Naz but this review is already too long. Bottom line: Naz will literally say anything to upcharge you with additional warranty coverage and get you to sign documents that may not be in your best interest. He is the epitome of the "sleezy car salesman" except that he's a finance manager. More

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Drew was awesome! ! Excellent customer service!! I would highly recommend him!! Great follow up from him!! ! Excellent customer service!! I would highly recommend him!! Great follow up from him!! More

by hrebic Verified Customer Verified Customer

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Very satisfied with the salesman and the others. Timothy was amazing--spectacular customer service. The entire process for purchasing the vehicle was seamless, and quicker than most. Timothy was amazing--spectacular customer service. The entire process for purchasing the vehicle was seamless, and quicker than most. More

by traci.apato Verified Customer Verified Customer

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Josh Campbell customer service stinks. Doesn’t follow up with customer and talks belligerent to customers Doesn’t follow up with customer and talks belligerent to customers More

by sonjagiles66 Verified Customer Verified Customer

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"I had terrible experience With Webb chevy . . First, they pulled my credit during my first visit, which I was okay with, but then they continued to run multiple credit checks without my permis . First, they pulled my credit during my first visit, which I was okay with, but then they continued to run multiple credit checks without my permission, even after I had already secured financing with my own bank. • They gave me a car that was not the one I requested. . When Ir returned .o exchange it, they forced me use theif bank instead of xO my bank and secretly changed my loan from 72 months 75 months, increasing my total interest cost. ◦ When I confronted them, they refused to admit any wrongdoing and simply said 'you signed it." This dealership is dishonest, manipulative, and unprofessiona! L not recommend doing business here. Be very careful!" More

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Friendly, courteous and professional staff. Told them what I wanted and they were able to accommodate. Will be back when I need a car again and will also refer friends and family. Told them what I wanted and they were able to accommodate. Will be back when I need a car again and will also refer friends and family. More

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Excellent gave me a great deal very nice considerate and he was very patient and work with my income he was very patient and work with my income More

by Redbaby Verified Customer Verified Customer

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Everyone I came into contact were professional and courteous during the entire process of my car buying experience courteous during the entire process of my car buying experience More

by larryj110 Verified Customer Verified Customer

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Timothy was great and very honest on everything and I really appreciate that I will be back and will recommend my friends and family to him really appreciate that I will be back and will recommend my friends and family to him More

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They treated me and my family with respect and kindness and they made us very comfortable and they made us very comfortable More

by gmcyukon47 Verified Customer Verified Customer

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