Marcus Jackson | Page 5

I feel when it was under the old dealership, it was being run properly. Now that’s under new management, the waiting area first off is terrible. They have sports blasting in there (only pertaining to the men run properly. Now that’s under new management, the waiting area first off is terrible. They have sports blasting in there (only pertaining to the men, not going for men and women) where it’s hard to make a phone call . The seating arrangement is terrible and very uncomfortable if you have to sit there for 5 hours. The chairs that were there before at least were somewhat comfy but it looks run down and is uncomfortable. The vending machine is terrible all unhealthy food and the drinks are all unhealthy. Plus the constant phone calls to sell your car while getting service done on your car is terrible. It’s like I’m getting harassed to sell my car because you guys are not getting enough business. Like change back how it use to be because your dealership is going downhill as time goes on. I bought over 10 cars with Al Hendrickson for almost 10 years and I’ve never seen the dealership being run so poorly. Plus you have no accessories for the car anymore like as far as wheel covers or anything else we would need for the car. The only good thing I can say is at least my car gets fixed and my service guy CJ is there but the overall atmosphere is horrendous. More

by ARCHITECT18 Verified Customer Verified Customer

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Superb Service. Thank you Nicholi and Rohan for your efficient service and professionalism during my car buying process Thank you Nicholi and Rohan for your efficient service and professionalism during my car buying process More

by tracy.cooper5 Verified Customer Verified Customer

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Najeeb is a good man. He was very kind, patient, and honest. He gave us the best car shopping experience. He was very kind, patient, and honest. He gave us the best car shopping experience. More

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They were very accommodating with an understanding of our situation and went the extra mile to earn our business and our satisfaction as best as possible situation and went the extra mile to earn our business and our satisfaction as best as possible More

by Rayvanagon.rd@gmail.com Verified Customer Verified Customer

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Great service and car ready - totals professional by Dexter Marshall and Zeke Howes - madd things easy Dexter Marshall and Zeke Howes - madd things easy More

by Titan29 Verified Customer Verified Customer

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The staff was friendly, knowledgeable, and efficient. They diagnosed the issue with my car quickly and kept me updated throughout the process. The waiting area was clean and comfortable, and my vehicle w They diagnosed the issue with my car quickly and kept me updated throughout the process. The waiting area was clean and comfortable, and my vehicle was ready earlier than expected. I truly appreciate the excellent customer service and will definitely return for future maintenance and repairs. More

by marlonrch299 Verified Customer Verified Customer

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expensive assistance fee. Financialcharges more fees than agreed. Do the math before signing the contract. Financialcharges more fees than agreed. Do the math before signing the contract. More

by brunno.oliveira Verified Customer Verified Customer

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Our salesman, Junior Charles was very patient with my husband and I during our multiple visits to the dealership over the last few weeks. He and his team took great care of us and delivered us the vehicl husband and I during our multiple visits to the dealership over the last few weeks. He and his team took great care of us and delivered us the vehicle we really wanted! More

by tmarin0422 Verified Customer Verified Customer

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It's always a pleasure working with David Murdock, Marcus Jackson and now Lorence Lewis. Jackson and now Lorence Lewis. More

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Absolutely the Worst Car Buying Experience – Beware of Shady Tactics! My experience at Toyota Al Hendrickson was by far the worst car-buying experience of my life. As a finance manager in the car busin Shady Tactics! My experience at Toyota Al Hendrickson was by far the worst car-buying experience of my life. As a finance manager in the car business, I know how deals should be handled professionally and ethically—this dealership was the exact opposite. After agreeing to purchase a vehicle at a set price and signing the commitment, I was taken to the finance manager’s office, where they accepted my down payment. Then, in a completely unethical move, Sales Manager Marcus came in and told me they would not honor the agreed-upon price and would only sell me the car for $2,000 more—or they would walk away from the deal. I have been in this industry for five years, and I have never witnessed such unprofessional, shady, and deceptive tactics to squeeze more money out of a customer. Marcus was not only disrespectful but completely lacked integrity in how he handled the situation. This is not just bad business—it’s a clear display of greed and disregard for customers. If you are considering buying a car from Toyota Al Hendrickson, do yourself a favor and take your business elsewhere. No one deserves to go through such a dishonest and frustrating experience. More

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