Wesner Larose

My experience with Toyota of Coconut Creek was extremely disappointing. We initially negotiated two vehicle purchases, and everything seemed fine. However, the dealership made serious mistakes that severely disappointing. We initially negotiated two vehicle purchases, and everything seemed fine. However, the dealership made serious mistakes that severely damaged my credit. They failed to process the payoff of my previous loan, which resulted in my former lender repossessing my vehicle. Without my authorization, they also changed the original deal by adding products I never agreed to, moved one vehicle into my wife’s transaction, and increased the cost beyond what we had negotiated. I was even called around 11:00 PM and pressured into signing paperwork under threats involving the police. The way the dealership handled this situation was completely unacceptable, and their attempt to resolve it only made things worse. I would never recommend this dealership. Every finance manager and employee involved in the transaction was aware of the situation, yet no one took ownership or acted to fix the serious mistakes they made. Their negligence ultimately damaged my credit and caused me significant financial losses. More

by INFO@BRAKHADEVELOPMENT.COM Verified Customer Verified Customer

Report | Print

Alberto is fantastic & trustworthy. Helped us all day. 100% reccomend you ask for him when you go Helped us all day. 100% reccomend you ask for him when you go More

by amyd0 Verified Customer Verified Customer

Report | Print

Great customer service, a thoughtful staff& they even tinted our new Toyota Tacoma surprisingly faster than expected. 😊 tinted our new Toyota Tacoma surprisingly faster than expected. 😊 More

by SHEEBA KALI COLE Verified Customer Verified Customer

Report | Print

Not trustworthy , be careful with the finance guy. They dont disclose everything. I show up with my financing and they gave me another bank with higher interest rate. They dont disclose everything. I show up with my financing and they gave me another bank with higher interest rate. More

by Ra2 Verified Customer Verified Customer

Report | Print

Was left feeling like a one-off customer. Out of state, meant it was a chore of more to do for your team. Started with advertising one thing, but then adding other items not advertised. Had m Out of state, meant it was a chore of more to do for your team. Started with advertising one thing, but then adding other items not advertised. Had many different people contacting and responding without knowing who of if they actually worked for your company. I specifically asked about floor mats, since no pictures were shown, yet the factory ones were missing. The vehicle is what I wanted, just not close to where I live. Sorry it caused your people to do a little bit more work, but it did cause me to spend more than I planned as well. More

by stevesweet768 Verified Customer Verified Customer

Report | Print

Worse team ever from GM to all industries sales and service. Not friendly at all. service. Not friendly at all. More

by NOMANAq Verified Customer Verified Customer

Report | Print

Great Service! It was quick and everyone was very welcoming and helpful. Job well done! It was quick and everyone was very welcoming and helpful. Job well done! More

by Bianca.charles07 Verified Customer Verified Customer

Report | Print

Absolutely the best experience i have had and willing be more than ready to recommend them more than ready to recommend them More

by tercelboi Verified Customer Verified Customer

Report | Print

Fast paced environment and I made an appointment to come in. My salesperson had texted to confirm but was not available when I got there. Another salesperson took over and did a great job. in. My salesperson had texted to confirm but was not available when I got there. Another salesperson took over and did a great job. More

by festerpauley Verified Customer Verified Customer

Report | Print

Be careful on the sales contract. Many attempts to up sale and if there is a issue with vehicle or vehicle has poor declining valve they will scare you in to gap insurance or try to sa Many attempts to up sale and if there is a issue with vehicle or vehicle has poor declining valve they will scare you in to gap insurance or try to sale you extra warranty..If the vehicle is so good why all the pressure. More

by scott.salstowing Verified Customer Verified Customer

Report | Print