"The experience was tailored specifically to my needs."
From the beginning of making contact, a team of swiftly responsive personnel (namely Lesly Ruano, and Lauren O'Neill) made a point to ensure I had a direct line to the vehicle I was inquiring about. When I arrived at the dealership I was immediately greeted by the Manager on shift (Mr. James Kemos) for the car I was looking for. The dealership itself was a very comfortable and relaxing setup making what waiting there was acceptable.
I quickly met with the sales person in particular, Mr. Marcus Karam, who was showing me the vehicle. Marcus very obviously knew how best to showcase on a test drive, as well as being forward in showing off the quality of the used vehicle.
Once the vehicle had done the job of showing it's fit for me, Marcus took all the time needed to walk me through how I could compare the other options I had in mind against what he was presenting. There was no aggressive moves made, simply presenting the facts as they were, even if that lead to an impression a seller may not want to share openly. The open nature of the conversation along with the very quick trade in appraisal made the decision instant for that evening.
I was then lucky enough to have Mr. Victor Lemos work through to the final minute of the open hours in making sure all the paperwork was set up for driving out. Victor was an absolute pleasure, continuing the theme of an open discussion about the moves we were making. His advice was invaluable, especially considering my schedule had him in until well after 9PM that night.
Arranging all the after parts of the purchase with Lauren in the Service department has been entirely up to my convenience.
"After this experience, I'm sticking with Lexus for good."
- Joseph Panzner
My partner and I recently purchased a 2019 Lexus NX 300 from Herb Chambers Lexus of Hingham with the help of Sales Consultant Marcus Karam. This was the most pleasant experience we have yet to have while purchasing a vehicle. I was reaching the end of my BMW lease and wanted to settle into a Lexus purchase, and that’s exactly what happened!
Marcus was more than flexible on the test drive with the NX, and was extremely knowledgeable in every aspect. We were very comfortable with the price we landed on, and he made the negotiation process painless. The time frame expectations with us taking delivery of the car that he laid out were perfect, and I never once had to follow up with him since he would keep me in the loop with every update he had. His attention to detail and level of knowledge was very noticeable and impressive; if you want a great experience, you should seek him out for your next Lexus purchase, hands down. Also, since it's December to Remember, he made sure the giant red bow was waiting for us on top of the car when we walked in to take delivery—and it was absolutely perfect.
This was our first time in the new Hingham dealership and it is gorgeous. It’s very conveniently located for us, in-between my place of work as well was my home—can’t ask for much more than that. We intend to service the car with this dealer because of the impressive level of detail that was provided about their service offerings at each mileage interval.
"MARCUS KARAM IS AN EXCELLENT SALESMAN"
If someone asks me where to buy a Lexus? I would like to definitely recommend to Mr. Marcus Karam at Herb Chambers Lexus of Hingham. He is an excellent salesman who has a wonderful and friendly personality, and loves to show and answer every question regarding to Lexus. He also tries his best to get the best deal for your purchase as well as trade in. I had a wonderful opportunity to work with him for my Lexus GX460, and everything went beyond my expectation.
"Very Helpful and Friendly Staff"
It is a pleasure to do business with Lexus of Hingham All of the Salesmen and Finance people make it so easy to come in and pick up my new car. They are very accommodating as I live on the vineyard and the day I was supposed to come in my boat didn't run because of wind. They were very helpful in scheduling me to come in on Sunday and pick up my car. I will gladly recommend them to my friends, not to mention this is my second lexus and I love it.
"No pressure no hassle"
Marcus was knowledgeable and confident in the Lexus brand. No pressure and no hassle, I told him I needed to think about it overnight .. I would be in touch with him the next day if I was interested. There was no chasing after me or annoying phone calls. I called him back the next day and set up an appointment to close the deal. Very professional and great salesmanship all around.
"Herb Chambers of Hingham"
My sone leased a car from this dealership, he told me to go see Marcus Karam. I'm glad I did. Marcus was attentive, considerate and easy to talk with. Best salesman I have ever dealt with, and I have purchased many cars in my sixty years.
"New car purchase "
The general manager and entire team at lexus are wonderful and this dealership is highly recommended. They are extremely professional, friendly and accommodating. I will absolutely be back in the future.
Other Employees Tagged:
, Vitor in finance
"Such A Great Experience "
From start to finish I had a wonderful experience. Salesmen Marc Francois and Marcus Karam were unbelievable and Vitor Duarte in finance made this entire process smoother than I ever thought possible. I HIGHLY recommend these guys, they are wonderful! I can't say enough great things about my experience. Thank you guys!!
Other Employees Tagged:
, Vitor Duarte
"Black Jeeps Matter"
- E Florian
I recently purchased an awesome used vehicle from Lexus of Hingham. I gave them 5 stars because of how smooth and professional the experience was from beginning to end. I can't give enough high praise to my salesman Marcus- he was the best. He was honest, flexible, and there was no pressure from him. I also met with George, the General Manager, who found a way to make it work in my favor. Not only was he extremely genuine and a gentleman, but a true professional. Finally, this would not have been possible without the help of the Finance Manager Vitor. Thanks again for all your patience and for staying late to wrap up the deal. If you are ever in the market to buy a vehicle in the near future, pay a visit to Lexus of Hingham. You will be grateful you did.
Other Employees Tagged:
, Vitor Duarte