Marcus Reed | Page 47

My sales team was great, Jason was beyond helpful and exemplifies the highest standards of customer service. With my unique position he was more then knowledgeable and even helped during his time off. My exemplifies the highest standards of customer service. With my unique position he was more then knowledgeable and even helped during his time off. My only negative experience was with a check signed it took me 3 hours to take possession of my new purchase. The slowest part was waiting on the office people to print my paperwork and send me on the way. I spoke directly to the finance guy and was shrugged off when i had a 56k check in hand. This aspect of customer service i feel needs to be addressed. There isnt a single reason a cash customer should have to wait that long. Outside of a 16 hour purchase time frame. I felt jason really made the differnce of this deal working. If he wasnt so knowledgeable and helpful i would have taken my buisness elsewhere. Im not sure what kind of program system the company uses but there are definitely some areas on the computer program that could use attention as well. Great clean place and overall enjoyed my sales team!!! Thank you More

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No pressure, they were super helpful, and respectful of the numbers I gave them that I wanted to stay at. I love my new Jeep! the numbers I gave them that I wanted to stay at. I love my new Jeep! More

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The sales staff was very knowledgeable. The sales manager was a no xxxx kind of guy and I appreciate that. Thank you all very much was a no xxxx kind of guy and I appreciate that. Thank you all very much More

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Fist of all the sales department is amazing and this has nothing to do with them, it’s just the service department. I feel like the service department don’t know what they are doing , my radio head unit was nothing to do with them, it’s just the service department. I feel like the service department don’t know what they are doing , my radio head unit was having problems. They didn’t know what was going on. They never fixed the problem. My vehicle was there fo 8 hours so I decided to just retrieve my car. Also when I first called to asked questions about my new car, Nate, my service advisor was oblivious about everything and telling me the wrong information about my car. I asked him how to break in the engine , he told me I don’t need to, and that I can’t drive my car when it’s rainy outside. Then when I corrected him he just said he doesn’t work with those cars Very often. I just don’t feel comfortable leaving my car in the hands of people that don’t know what’s going on. Anyways after I came to retrieve my car, he said that I will get less apps then before and that it’s my choice if I want to take the car now or just get the rental but if I do get it now I’ll have less applications on the radio. More

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Great experience and very friendly people. Got the right car! I am Very happy with my time being there. Thank you! Thank you! Thank you! car! I am Very happy with my time being there. Thank you! Thank you! Thank you! More

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Great people fun to talk to while they give you a great deal on a great vehicle! They let me do my thing pick my vehicle then informed me on it. No harassment and very knowledgeable 👍 deal on a great vehicle! They let me do my thing pick my vehicle then informed me on it. No harassment and very knowledgeable 👍 More

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I got the vehicle I wanted cheaper than I wanted. The process took longer than I expected but still was good. Paperwork was improperly filled out so that had to be done twice. process took longer than I expected but still was good. Paperwork was improperly filled out so that had to be done twice. More

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Straight to the point, took their time , and great salesman (chance). He made sure all of my specifications were met, this is the only dealership I will go to salesman (chance). He made sure all of my specifications were met, this is the only dealership I will go to More

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They went above and beyond to get me into my new Jeep. I can’t say enough about the dealership from sales to finance, they were great to work with. I would absolutely visit the dealership again can’t say enough about the dealership from sales to finance, they were great to work with. I would absolutely visit the dealership again More

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I just wanted to say thank you so much to Jerry he truly understood me he cared And wanted the best for my family Ty understood me he cared And wanted the best for my family Ty More

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