Marcus Stacks

WHY WE WILL NEVER GO BACK TO CASEY KIA We bought a car from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. Recently it was time for an oil change. We set up a day and time. We arrived 15 minutes early and nearly 3 hours later they told us the car was ready. When we asked what took so long they said they were backed up with other cars. Three hours! Yesterday we made an appointment for 11:15 am to have our brakes looked at. We were ready to wait, and brought things to do to occupy our time.. When I asked when it would be ready Marcus told us that they probably would not get to look at it until the end of day or tomorrow. I told him I did not understand since we had made this appointment and expected the car to be looked at in a reasonable amount of time. He said there was nothing he could do, they were short technicians and there were again, cars in front of us. I tried to understand why we had an appointment if ultimately it made little or no difference. He said something like that is when you could drop the car off. I asked about a loaner car, because if we chose to leave it we had no way home. I also told him I recently had a stroke so I cannot drive, so bringing a second car was not an option. Marcus told us he was not authorized to give us a loaner car. At that point we had decided that this was the last time we would deal with them. I went out front to see if I could get the manager's name and contact info. The lady at the desk seemed very tentative and said she was not allowed to give out that info. To which I responded, I bought my car here and am not able to speak to the manager? I did end up leaving my name and phone number, however, more than 24 hours later I haven't heard anything. Which ultimately is fine because under no circumstances would we be going back. If you live in the Carrollton / Smithfield area I would HIGHLY recommend Travis Auto Services. They are honest, prompt, and their prices are very reasonable. They will be getting our brake job, all future oil changes and state inspections, because honestly, they are NOT free at Casey Kia! If you don't pay cash you will pay with time. This is the first time in 72 years that I have made a public complaint like this. Also, I in no way was rude nor inappropriate. More

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Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we ha of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us. More

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