Maria Bobkoff

I had a wonderful experience buying my car with Maria at the Thompson dealership in Willow Grove! She is very knowledgeable, attentive, and truly focused on her customers. She goes above and beyond to make the Thompson dealership in Willow Grove! She is very knowledgeable, attentive, and truly focused on her customers. She goes above and beyond to make sure you feel supported throughout the process and leave satisfied. It’s clear that she genuinely cares about helping her customers. Thank you, Maria, for making my car-buying experience such a positive one! Highly recommend! More

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I highly recommend Maria Bobkoff at Thompson Lexus Willow Grove if you’re looking for a knowledgeable, responsive, no-pressure Lexus sales consultant. I first contacted Maria by email before visiting the Grove if you’re looking for a knowledgeable, responsive, no-pressure Lexus sales consultant. I first contacted Maria by email before visiting the dealership. She responded promptly and professionally, listened to what we needed, and helped us choose the right configuration for our 2026 Lexus RX 350h Luxury. She explained the packages and optional features clearly, but never pressured us or tried to sell us anything we didn’t need. Because we wanted a specific build, we had to wait for the car. Maria kept us updated throughout the process and sent the updated spec sheet and final VIN when they became available. She put the details in writing, answered our questions, and made the whole purchase smooth and stress-free from the first email through pickup. Maria is polite, patient, knowledgeable, and always helpful. If you want an easy, transparent Lexus buying experience at Thompson Lexus Willow Grove, ask for Maria Bobkoff. More

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They are some of the most kind, considerate and dedicated people I’ve met in a long time they’re out for the Customer!! people I’ve met in a long time they’re out for the Customer!! More

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Maria was very professional, friendly, and helpful throughout the entire process. She made the purchase easy and straightforward, and I’m very happy with my new Lexus TX 350. Highly recommended! throughout the entire process. She made the purchase easy and straightforward, and I’m very happy with my new Lexus TX 350. Highly recommended! More

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Purchasing another Lexus was a pleasant experience. Working with Maria was fantastic! She was professional and listened to what we needed, and never made us feel pressured. Maria is extremely polite an Working with Maria was fantastic! She was professional and listened to what we needed, and never made us feel pressured. Maria is extremely polite and helpful. More

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In December 2025, I purchased a new 2025 Lexus 350 from Thompson Lexus of Willow Grove. This was my first and will be the last purchase of any Lexus automobile due to the following. First, the fuel indic Thompson Lexus of Willow Grove. This was my first and will be the last purchase of any Lexus automobile due to the following. First, the fuel indicator light failed to operate properly in accordance with what is stated in the Lexus Owner’s Manual. According to page 350 of the Lexus 350 Owner’s Manual, the fuel indicator light should go on when there is 2.4 gallons of fuel remaining. However, in my Lexus, the fuel indicator light only came on once and that was when the fuel tank reflected 16 miles of driving left. I tried to bring this to the attention of Matt Buglak, my assigned Service Consultant. I was unable to speak with him when I called but left voice mail messages for him several times. He failed to return any of the telephone calls. When I finally spoke to Mr. Buglak and asked him why he failed to return my calls, he said, “we were having phone problems” and “he has a lot of calls to return and there are of customers in front of him.” I later found out that during the times that I called, Lexus of Doylestown was experiencing no problems with their telephone. Due to the poor customer service I was receiving from Mr. Buglak, I brought the problem to the attention of Service Manager, Mark Ambolino. I brought to his attention the referenced page 350 of the owner’s manual. He completely ignored what was stated in the manual. In a condescending tone, he said the car takes an average of fuel and eventually the light will go on. I explained to him that was not the case with my vehicle. I told him my light only went on once and that was when there were 16 miles of driving left. He blew me away and failed to address my concern. He further stated that I should never allow the car’s fuel indicator to go low, and I should only pay attention to the fuel gauge and nothing else. Throughout the conversation, Mr. Ambolino spoke to me in a most arrogant, condescending manner, giving me or my concerns any attention. In other words, he dismissed me and my concern. I understand that the car is mechanical and issues do arise. When they happen, they should be immediately addressed and resolved. But I do not understand the arrogant and condescending tone to which I was subject. The behavior is totally unacceptable and inexcusable. Second, on June 9, 2026, at approximately 8:45 AM, I went to Thompson Lexus to cancel the Lexus Luxury Care Agreement and the Vehicle Service Contract. I was informed only the Business Manager, Jose Ortiz, could handle the cancellations. I was then told that Mr. Ortiz was not due in the office until 9:00 AM, so I went to the waiting area. At approximately 9:30 AM Mr. Ortiz walked into his office. I went to his office, and he abruptly and nastily asked me, “what do you want.” No hello; no good morning. I told Mr. Ortiz that I wanted to cancel two policies - the Lexus Luxury Care Agreement and the Vehicle Service Contract. Again, in an abrupt and condescending tone, he said “I will call when I am ready.” About twenty minutes later, he came to me, and again in an abrupt and arrogant tone said, “follow me.” In his office, he failed to offer me a seat even though there were two chairs on the other side of his desk. He asked for the documents that I wanted to cancel, in an abrupt and condescending tone. Upon receipt of the documents, he went into the computer and cancelled the Lexus Luxury Care Agreement and the Vehicle Service Contract. This took about 10 minutes. When completed, I asked for receipts of the cancellations. He printed the two receipts and literally threw them across the desk at me. I then said, ‘thank you” and walked out. He said nothing. The personnel at Thompson Lexus of Willow Grove have failed to recognize that customers, like me, are the life blood of the Lexus Corporation. More

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We are very satisfied with this dealership. Maria assisted us throughout the entire process, and she was truly amazing. She was friendly, professional, and very patient, taking the time to answ Maria assisted us throughout the entire process, and she was truly amazing. She was friendly, professional, and very patient, taking the time to answer all of our questions. She made everything clear and easy to understand, and we never felt any pressure. Thanks to her, our experience was smooth and enjoyable. We highly recommend this dealership and especially Maria for her excellent service. More

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Very pleasant car shopping event. Super friendly environment. Thank you, Thompson Lexus staff for being so helpful Super friendly environment. Thank you, Thompson Lexus staff for being so helpful More

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Thank you Maria for making our Lexus shopping experience easy and fun. Will do business again easy and fun. Will do business again More

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I want to express my sincere gratitude to Maria from Thomson Lexus Willow Grove for her professionalism, patience, and kindness. I recently purchased a 2026 Lexus TX350 F-Sport, and Maria guided me thro Thomson Lexus Willow Grove for her professionalism, patience, and kindness. I recently purchased a 2026 Lexus TX350 F-Sport, and Maria guided me through the entire process — from choosing the car to completing all the paperwork. She made everything smooth, transparent, and enjoyable. It’s rare to meet someone who truly cares about their customers the way she does. However, I’d also like to point out one thing regarding the finance department. During the loan process, they ran four hard inquiries on my credit report, which negatively affects my score. In addition, even though my verified annual income is over $120,000, the approval amount was limited to around $50,000 — which was a bit disappointing, especially since other banks such as Chase, Credit Union, Ukrainian Bank, and KRFCU approved me for significantly higher amounts with no issues. Overall, it was a great experience thanks to Maria and the sales team — I truly appreciate their help. I just hope the finance department improves its approach to reviewing qualified customers in the future. More

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