Maria Castillo
Maria Castillo at Fremont Toyota

Maria Castillo

Service Advisor

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

4.8
741 Reviews

I have been in the Automotive industry for 25, years. In those 25 years, I have worked for Chyrsler/Dodge, Nissan, Honda and 12 years with Toyota. I truly love my job, because it allows me to help others and get to meet new people every day. I love spending time with my family, and I am very passionate about animals. I will treat you the way I would like to be treated with honesty and respect.

4.8

741 Reviews

Write a Review

Industry Experience

27 yrs, 1 mo

Languages Spoken

Spanish Spanish

741 Reviews of Maria Castillo

August 29, 2025

Dealership Rating
Employee Rating

Great service. Job is done in timely fashion. Quality work is assured. I highly recommend this place. More

by VladimirTolstikov
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 31, 2025

Fremont Toyota responded

We appreciate your feedback!

August 29, 2025

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Employee Rating

Maria was great but we found out that there was no service or oil change done on my last visit. This was the whole reason we came in. So my rav 4 was past 10000 miles for oil change and rotation. W More

by nettedavila73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 31, 2025

Fremont Toyota responded

Thank you for your feedback, we will have Maria reach out to you this week. We hope you can accept our apologies!

August 28, 2025

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Took way too long to do a simple few simple things like oil change and check fluids. I was not kept informed when my car was done. When I pointed this out, I was told they couldn't text me; and yet they More

by ACGRENZCA
Service Time
Service Communication
Recommend Dealer
No
Aug 31, 2025

Fremont Toyota responded

Acgrenzca, we apologize for your experience. Please feel free to call me at 510-252-5500 to discuss further. We strive to provide great service, and we fell short! Tim

August 28, 2025

Dealership Rating
Employee Rating

The customer service here is superb. I feel that car is in great hands and that i get honest advice about what the car needs and what are the suggested priorities. More

by covadonga
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: I only recognize Maria. Not sure who the other employees are. Next time i ask for their names.

August 28, 2025

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Yvonne was great and patient as I made a few decisions. I almost always work with Maria whois also great! We’ve been coming to Fremont Toyota for years and recently found out they provide complementary was More

by tracee.gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ramiro Orozco , Yvonne

August 27, 2025

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Employee Rating

John provided great customer service and took the time to update me at every step of the repair process. More

by aljan101970
Service Price Transparency
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Recommend Dealer
Yes

August 26, 2025

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Went in for regular maintenance, got there 5 mins early before my appt. and was greeted immediately as I drove up and checked me in. I waited a little bit before the service rep came out. After 30 mins, More

by dirtmagnet
Service Price Transparency
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Recommend Dealer
Yes

August 26, 2025

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It’s a very nice dealership. My representative was really sweet and nice. My representative is very accommodating. More

by Qt007boy@yahoo.com
Service Price Transparency
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Recommend Dealer
Yes

August 26, 2025

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Employee Rating

María is always very helpful and listen to you when you need it. I'm very grateful to have someone who I can trust More

by rociolarosa
Recommend Dealer
Yes

Other Employees Tagged: Maria Castillo

August 24, 2025

Dealership Rating
Employee Rating

Very good service and nice people to attend and they make great job whit the cars More

by jrbeto.123
Service Price Transparency
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Recommend Dealer
Yes
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