"Jeep Windshield Wiper Issue"
On April 13, 2018 our 2016 Jeep Cherokee had a problem with the passenger side windshield wiper not working. I arrived at Van Andel & Flikkema at 3:15 pm asking for help. I was surprised how immediate the help came. Marie and the team got right on it. While I waited Marie kept me updated and I was pulling out the parking lot with the wiper fixed (at no charge) by 3:45 pm. I was really impressed with
Marie and the promptness of her team. I believe the other person involved was Jake Waber who also
was really great.
"Routine Maintenance on Jeep"
- DAVID H MACKUS
Went in for an oil change. Service was quick and professional. Also advised on services not required at the moment, but should consider in the near future (brakes, tires)
Marie was AMAZING! Her communication regarding the work needing to be done to my Jeep was leaps and bounds beyond the service I have experienced at another dealership. Van Andel & Flikkema is now the #1 place we will bring our Jeeps for service.
Thank you Marie!
"Valentine Oil Change"
I really enjoyed my experience with Marie and the entire service department. They were quick to add a tire rotation while I waited because I forgot to ask them to do it when I dropped off the car. Drove away smiling! I would highly recommend this dealership thanks to Marie!
"Great service in time of need."
It was midwinter on a Saturday morning and I was going to my son's to help him with a remodeling project. That is until my Grand Cherokee wouldn't start. You guessed it, dead battery. My wife and I were scheduled to fly out of the country the next day which made this a bit of an emergency. I made several calls, one to another Jeep dealer, and was told "we do not have anyone here to make that repair today". "We are scheduling out about 10 days." Would you like to make an appointment?" I couldn't believe it! I called Van Andel and Flikkema and was told by the phone receptionist they could take care of me. She stated, "just bring it in when you can and we'll take care of it". I talked to a gentleman in parts who explained what battery I needed and answered all my questions. Mark Ruegsegger spent time on the phone explaining how to jump start my GC. The new battery was installed in less than an hour! Exceptional service! Van Andel and Flikkema will be my dealer from now on!
Other Employees Tagged:
"Great service very helpful"
- Michael Horjus
Very helpful staff especially caring and personable the associates name was Marie and I will be definitely coming back for service again because of her overall attitude and attention to detail
Marie was very helpful in reviewing the condition on my vehicle - she deserves a raise! She was knowledgeable of my extended warranty and Jeeps in general.
I always bring my jeep here, they ate very friendly very helpful. Prices are great and I recommend them very highly. Great 👍👍 people. Will continue to have my jeep services here
I got new tires to prepare for winter, an oil change and a check-up. Great service, and always friendly. Thanks VF, and Marie Gibson!
"Great Customer Service "
Brought Jeep in to the service department for regular maintanance, and had a great experience. Marie was friendly, knowledgeable, and helpful beyond expectations. Thank you!