Marilyn Leyva | Page 2

Clay Cooley Nissan responded

Hello Kennyldavisking, Thank you for your kind words! We're thrilled to hear that you found our service to be fast and straightforward, with quick approvals on the same day. It’s our priority to provide friendly and modest service without cutting corners. Your satisfaction is our goal, and we appreciate your feedback as it motivates us to continue delivering excellent service. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Daddymooo, Thank you for your excellent review! We are thrilled to hear that you experienced honest service and appreciate your strong recommendation. Our team is dedicated to ensuring that every customer finds the right vehicle for their needs. Your feedback motivates us to continue delivering exceptional service. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tuckertes, Thank you for your feedback. We apologize for the cleanliness issues you encountered with your vehicle, including the waste from a drink and the dirty wheel. It's disappointing to hear that we fell short in these areas, but we're glad to know that Marilyn provided great assistance during your sale. Your comments will help us improve our services and ensure a better experience for future customers. Thank you for bringing this to our attention. Sincerely, Nina Thomas Cl ay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Arlana79bozeman, Thank you for your wonderful feedback about James Sheppard! We're thrilled to hear that he provided amazing service and demonstrated great people skills. It's fantastic to know he listened to your needs and helped secure the deal you were looking for. We take pride in having team members like James who excel in their roles and truly care about our customers. Your satisfaction is our priority, and we appreciate your kind words about his dedication and expertise. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Lindabranley, Thank you for sharing your positive experience with Larry and Lino! It's great to hear that they made the car buying process so smooth and enjoyable for you. Their expertise and friendly approach can really make a difference. I appreciate your recommendation and will definitely keep them in mind for anyone looking to purchase a car! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tylisabranley, Thank you for sharing your positive experience with Lino Flores and Larry Lilly! It's fantastic to hear that they provided excellent service and were genuinely helpful. Your recommendation means a lot, and it’s always reassuring to know that there are dedicated professionals out there who truly care about their clients. I'll be sure to keep them in mind for anyone looking for great sales assistance! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Upsetcusromer, Thank you for letting us know about your recent visit to Clay Cooley Nissan. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please contact us at (972) 709-2000 so we can understand your situation better in order to try and turn your experience around. Thank you, Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Trishasheffield, we are so pleased you enjoyed your visit to Clay Cooley Nissan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you so much again for your feedback! We hope you have a great day! Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Garydoug81, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Benson.nicole, we're happy you found Richard to be so supportive during your experience here at Clay Cooley Nissan. Your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000