Mario Cordova

I went in because tire inflation lights were erratic on my new Mazda in horrific rain conditions. The first day, Culver City Mazda’s service said there was a big nail, overinflated all the tires to compens my new Mazda in horrific rain conditions. The first day, Culver City Mazda’s service said there was a big nail, overinflated all the tires to compensate, claimed a $300 tire had to be ordered for next day and told me it was safe to drive freeways that rainy day, which l chose not to do. Day two, with two tire underinflation warning lights firing, l asked to see the holes. Service Department changed its story, saying that the small nail had not penetrated the first tire and that the second tire’s major deflation, indicated by the warning system, was okay. After l asked about what kind of patch would be done, based on the owner’s manual recommendations, the service manager told me l no longer needed to purchase two replacement tires, and l was sent on my way no charge. Draw your own conclusions, especially fellow females, senior citizens and/or disabled customers.. More

by BAH L.A. Verified Customer Verified Customer

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When you walk into this dealership, you are greeted by the receptionist Arlet (i could be wrong on her name) she is always so friendly and always smiling big and bright to everyone who comes into the dea the receptionist Arlet (i could be wrong on her name) she is always so friendly and always smiling big and bright to everyone who comes into the dealership. This dealership also has great coffee.. More

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The service was great. I was informed every step of the way. I was a happy customer. I was informed every step of the way. I was a happy customer. More

by DGOLDIE Verified Customer Verified Customer

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Richard was courteous, knowledgeable, helpful, and very communicative. My car was in and out of service as quickly as possible and my car was washed before I hit the road. communicative. My car was in and out of service as quickly as possible and my car was washed before I hit the road. More

by SA2 Verified Customer Verified Customer

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The store is clean and very nice staff. Everyone is professional and friendly. I recommend this location. Everyone is professional and friendly. I recommend this location. More

by tukayj Verified Customer Verified Customer

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Friendly, courteous staff who answer all my questions. Lyft rides eliminate waiting around. Very easy transaction, thank you! Lyft rides eliminate waiting around. Very easy transaction, thank you! More

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I was told to come in ASAP for service, upon arrival, the valet said they would not take me and said I was too late even though the man over the phone said to come. I ended up talking with one of the manager valet said they would not take me and said I was too late even though the man over the phone said to come. I ended up talking with one of the managers in service who was super kind and said, "we never turn away any one." which I am very grateful he ensured I knew that. He was amazing, took my case (both my car keys did not work), and I received my keys (fixed) the next day. Additionally, the manager kept me in the loop, and called me in advance before doing further services that would cost me extra. I appreciate his mindfulness. More

by aja Verified Customer Verified Customer

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Thank you Ian, and all Culver City Mazda for your excellent customer care and service🌟 excellent customer care and service🌟 More

by ggcoco Verified Customer Verified Customer

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Love the service video. Richard was professional and personable. Thanks for the Lyft ride. Great service. Richard was professional and personable. Thanks for the Lyft ride. Great service. More

by JPAULO0 Verified Customer Verified Customer

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I have been taking my Mazda Cx-5 to the Culver City dealership for 8 years. Miguel Champagne has been my service advisor in the last few years. He has excellent customer service skills, very pleasant a dealership for 8 years. Miguel Champagne has been my service advisor in the last few years. He has excellent customer service skills, very pleasant and knowledgeable. More

by RTINASM Verified Customer Verified Customer

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