Mario Fuentes | Page 31

Truck City was able to complete one of the 2 repairs we brought the car in for after having the car for over 60 days. I understand the delay was due to parts, but there never seemed to be a sense of urgenc brought the car in for after having the car for over 60 days. I understand the delay was due to parts, but there never seemed to be a sense of urgency to get this job done. I was constantly following up to get an update on the repair vs the truck city team keeping me informed of any further delays. The completion date moved back 3 times but unless I called there was no update. Coincidentally, upon reaching out to the service manager, one of the parts showed up that day. Honestly while the delay, which truck city had no control over, and the lack of communication were frustrating we were not dissatisfied. Where our bigger irritation arose was when I went to pick up the vehicle there was a miscellaneous charge of $72. I get it…$72 on an invoice of $1200 isn’t much, but I can’t remember the last time I handed out $72 for nothing. When I asked what the charge was for no one could provide an answer. Any answer would have been better than “not sure”. Truck city had the car for 2 months…perhaps they were charging a storage fee…the car looked freshly detailed so maybe that was there…maybe they changed the oil and rotated the tires…had the service associates said anything remotely relevant I would have been fine. While the associates took the charge off, had I not said anything this charge would have just gone through w this padded fee. Perhaps there is a reasonable explanation, but currently one hasn’t been presented. More

by CHRISREYNA4061 Verified Customer Verified Customer

Report | Print

Service manager was great working with factory. Very pleased with overall experience. Will buy our next Ford from you. Jim & Doyothy pleased with overall experience. Will buy our next Ford from you. Jim & Doyothy More

by JTAPP0825 Verified Customer Verified Customer

Report | Print

Fantastic service every time. Mario always makes sure everything is taken care of and our vehicles are returned within the time frame promised. everything is taken care of and our vehicles are returned within the time frame promised. More

by WENDI_TREVINO Verified Customer Verified Customer

Report | Print

Quick service. Overall very pleased with service but somewhat expensive for a recurring problem with this model truck somewhat expensive for a recurring problem with this model truck More

by JPICKIII@aol.com Verified Customer Verified Customer

Report | Print

Good dealership , and great service , always keeping me up dated , will recommend to friends and family up dated , will recommend to friends and family More

by FLORESJOSEJR6 Verified Customer Verified Customer

Report | Print

Good customer service and very fast service when I needed a oil change and tire rotation. a oil change and tire rotation. More

by CJS268 Verified Customer Verified Customer

Report | Print

Mario. Was very professional. He always takes care of us. I recommend Mario to my friends. I recommend Mario to my friends. More

by JQUIETONE47 Verified Customer Verified Customer

Report | Print

Nice people and great service. Had me in and out in a day. Great communication too. Thanks! day. Great communication too. Thanks! More

by WILLMANES Verified Customer Verified Customer

Report | Print