Mario Otero | Page 138

Clicking Steering Wheel Mario was direct, courteous , knowledgeable and professional. Great customer service, neat appearance. Excellent Quality of Work, explained the cause Mario was direct, courteous , knowledgeable and professional. Great customer service, neat appearance. Excellent Quality of Work, explained the cause , effect and outcome of the problem. More

by JASANCHEZ40 Verified Customer Verified Customer

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Veterans are NO longer welcomed!!! I called and scheduled a 9.99 Veteran's oil change. I confirmed it with the call center operator. Upon arriving to the service center they had no reco I called and scheduled a 9.99 Veteran's oil change. I confirmed it with the call center operator. Upon arriving to the service center they had no record of my appointment. I had to show my confirmation email. Then I was told they no longer provide the discounted oil change to Veterans and Womens' day as of 1 August when the new owners took over. Mario was pleasant and accepted an online coupon instead. The call center needs to be updated of the new nonVeteran friendly policies especially since it's been 2 months since it's been enacted. It's sad the new owners do no care about it's Veterans or women customers. More

by Army Veteran Verified Customer Verified Customer

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I didn't have an appt for an oil change but My service manager Mario, took me in with no problem even though I need a lot more service done to my car. I trust Mario to help for an oil change but My service manager Mario, took me in with no problem even though I need a lot more service done to my car. I trust Mario to help me keep me informed and truthful about what is most important thing to get done first, then I can come back later to get the rest done. He's never pushes or makes me feel guilty because I can't get everything done that day because of my budget her is as great service manager thank you for having him there. Aaron and Deborah. Aydelotte More

by Aaron21857 Verified Customer Verified Customer

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Cracked splash shield I had to come in last minute because my splash shield completely cracked and was hanging down. They fixed it up in less than 30 minutes and I was on m I had to come in last minute because my splash shield completely cracked and was hanging down. They fixed it up in less than 30 minutes and I was on my way. I've been coming here for years and Mario always takes care of me! More

by TKDPROKID Verified Customer Verified Customer

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My visit went smooth The service department looked at the 2 parts on the interior of my vehicle and said they would order the parts. They have already called to say that I The service department looked at the 2 parts on the interior of my vehicle and said they would order the parts. They have already called to say that I can come in this coming week for the replacement to be done. More

by KALEENA.REGISTER Verified Customer Verified Customer

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Best Service Center I’ve been going to this service center since purchasing my veloster in 2013. I’ve dealt with many other service departments throughout Tampa area over I’ve been going to this service center since purchasing my veloster in 2013. I’ve dealt with many other service departments throughout Tampa area over the years. They are hands down the best at taking care of customers and excellent knowledgeable mechanics. Not once have I driven away after a service to my vehicle without a smile. More

by JASONBEALL53 Verified Customer Verified Customer

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A good experience The guys are always very friendly. Try to get me in and out with the beat deals possible. Need to bring back wed ladies day. The guys are always very friendly. Try to get me in and out with the beat deals possible. Need to bring back wed ladies day. More

by NikkiA61390 Verified Customer Verified Customer

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Very nice Everyone's was wonderful it my pleasure to get my service done at this place thank you everyone and my card there too have great day Everyone's was wonderful it my pleasure to get my service done at this place thank you everyone and my card there too have great day More

by RALCERO09051980 Verified Customer Verified Customer

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Oil change I only waited a little over an hour to get my car serviced and had no problems. Everyone I dealt with was very friendly and professional. I only waited a little over an hour to get my car serviced and had no problems. Everyone I dealt with was very friendly and professional. More

by PTONGER Verified Customer Verified Customer

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Quick service but they left trash in my car The service itself was great, I was in and out fairly quickly, but when I left there was a used coffee cup in my car. The people that work there shoul The service itself was great, I was in and out fairly quickly, but when I left there was a used coffee cup in my car. The people that work there shouldn’t be eating or drinking in a customer’s car, and especially shouldn’t be leaving their trash behind for the customer to clean up. I won’t be returning here. More

by beach12 Verified Customer Verified Customer

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