Mario Vasquez

I have always use this dealership to service my 11-year-old Honda Civic and have always received good customer service. I appreciate the service advisor is always keeping you updated and I always g 11-year-old Honda Civic and have always received good customer service. I appreciate the service advisor is always keeping you updated and I always get a print out of everything that was done and what still needs to be done. This really helps me keep track of my car service needs. More

by Sheryl Kawa Verified Customer Verified Customer

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This is my first time using Norm Reeves Honda for a true service issue despite for recall repair. I came to get my side passenger mirror repaired . I spent 3 hours waiting at the facility and finally someon service issue despite for recall repair. I came to get my side passenger mirror repaired . I spent 3 hours waiting at the facility and finally someone came out to let me know that they did put my mirror on but had ordered the wrong casing and instead of keeping my car until it was fixed and offering me a rental they covered the mirror with a plastic shopping bag and sent me on my way for the next 4 days. This to me is embarrassing for your business for a car to pull up not fixed with a shopping bag over it. I was also given a dollar discount for the inconvenience I have now figured out that my passenger side window will not roll down all the way - when I tried to call and speak to Mario on Monday at 430 I was told that he was with a customer and would call me back. I never received a call back and was only texted this morning to finally let me know my casing was in for my car. This is frustrating as someone who who works in customer service. Your business feels like someone who is just out to make a buck and not ensure you have satisfied customers who will come back More

by jenni_loo Verified Customer Verified Customer

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Love the repair service department. They always explain things to me. Mario is my favorite. They always explain things to me. Mario is my favorite. More

by jantaylorbb Verified Customer Verified Customer

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Mario greeted me extremely professional and helpful! He was knowledgeable and kept me informed epitome of customer service. He was knowledgeable and kept me informed epitome of customer service. More

by RabDuffy Verified Customer Verified Customer

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Everything is going , Mario is very helpful, he explained very clearly that which problem should be addressed first very clearly that which problem should be addressed first More

by sunil.sunilkuwar Verified Customer Verified Customer

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Long wait then part not there, another long wait each 2-1/2 hours each. Just a one car family with no way home, 2 miles and 82 years old. 2-1/2 hours each. Just a one car family with no way home, 2 miles and 82 years old. More

by rrcullum42 Verified Customer Verified Customer

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My car was in for air condition service and when competed I left for home then I noticed a front chrome part was missing I left for home then I noticed a front chrome part was missing More

by sampatel5330 Verified Customer Verified Customer

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Very satisfactory,all staffs are very good and nice,service is very good and you don’t wait long to fixed your car. nice,service is very good and you don’t wait long to fixed your car. More

by Andylomboy Verified Customer Verified Customer

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I do not want to review. I was happy with the service. Have a great day . I was happy with the service. Have a great day . More

by gabrielguzman44 Verified Customer Verified Customer

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Went in for routine service and drove off in a new car. Great service, friendly staff. Enough said. Great service, friendly staff. Enough said. More

by melwoodward211 Verified Customer Verified Customer

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