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Mario Vasquez
Mario Vasquez at Norm Reeves Honda Superstore North Richland Hills

Mario Vasquez | Page 6

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

Contact Me
4.8
115 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

10 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.8

115 Reviews

Write a Review

115 Reviews of Mario Vasquez

April 10, 2025

Dealership Rating
Employee Rating

2 hour wait for an oil change seems excessive given the early hour of my visit and the volume of cars you were servicing. More

by Gafunke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello, thank you for sharing your honest feedback. We're glad that your experience was positive overall and do apologize for the wait. We appreciate your patience and understanding.

April 06, 2025

Dealership Rating
Employee Rating

I’ve purchased two vehicles from Norm Reeves in the last 8 years. The buying process was easy and quick. I was given a fair price for my trade-ins. More

by Jbgrab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French

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Apr 07, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're elated to hear that our service once again exceeded expectations! Thanks a lot. We'll be here whenever you need us, and we hope you'll spread the word among your circle about the great experience you had. We'd love to help your friends like we helped you!

March 31, 2025

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Employee Rating

They have good service, the employees are easy to talk to, overall very good experience More

by educ-arr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2025

Norm Reeves Honda Superstore North Richland Hills responded

This is wonderful to hear! We're pleased that our team delivered a positive experience from start to finish. You're welcome to request an appointment with us online anytime the need arises. Thank you!

March 30, 2025

Dealership Rating
Employee Rating

I purchased my 2021 Hr-V at this location and bring my car in regularly for servicing. Staff is very helpful and friendly! More

by Vduncan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Flores

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Mar 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

It's been a privilege to help you and your HR-V every step of the way! Thank you for your continued trust in us, and contact us if you ever have any questions we can help with.

March 29, 2025

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Employee Rating

Every one did a good job explaining the process of buying the truck and taking the time whit us More

by Jescobar5519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Congrats on your new truck! We appreciate your 5-star feedback immensely and will be sure to tell Mario about it. Every star motivates us to continue our commitment to quality!

March 28, 2025

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Employee Rating

THEY WERE VERY KIND THEY HELPED ME, WASHED MY CAR ANZ EVEN GAVE ME A RIDE More

by olgaaguirre7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your enthusiastic feedback! Thank you! If you had a great experience with us, we hope you'll tell your family and friends.

March 14, 2025

Dealership Rating
Employee Rating

I took my car in for a recall and Mario did an excellent job in helping me. I will always use you guys in servicing my car. More

by Ringquists
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Mario will appreciate the love! Thank you! Feel free to use our online service request tool the next time you need us.

March 04, 2025

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Employee Rating

This dealer is all about customer service! I say an A+ from this Military Veteran. More

by Chief G.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

It sounds like we make the grade for Honda service, Chief! We appreciate your positive review. Thanks also for your service to our country! If you're in the market for a new car in the future, we have a Military Appreciation program that you can consider.

March 02, 2025

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Employee Rating

He was concern about what I was telling him. .. he kept me informed thru the process More

by lindamikerains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Regular updates can make you feel that your Honda is being handled in the right way, Linda. This gives us confidence in our service team, too! Thanks for sharing, and remember that you can also get Express Service without an appointment!

Mar 04, 2025

lindamikerains responded

I appreciate the help he gave me

February 23, 2025

Dealership Rating
Employee Rating

Norm Reeves Honda always takes great care of my 2018 Civic. They're thorough and patient with my questions. Thank you! More

by Melinda.Meadows10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Hannah Pearson, Richard Sanchez, Tristian Rivas, Angel Flores, Frank Raja

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Feb 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

After nearly seven years, we're pleased that your 2018 Honda Civic is still running well, Melinda! We're happy that we could be a part of that and hope to partner with you on service for the long haul. Thanks for sharing, and we'll see you next time!

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