Mark Beaulieau

Great repair work… but the rental department was so petty it cost them a loyal customer. My sales rep is fantastic and the body shop did great work on expensive new truck. I was completely happy with that it cost them a loyal customer. My sales rep is fantastic and the body shop did great work on expensive new truck. I was completely happy with that side of the dealership. But the rental department? That was an absolute nightmare — and honestly, shockingly petty. I rented an older vehicle while my truck was in for repairs. No complaints there. I barely drive during the week and was told my repair would take one week (it ended up taking three, but I rolled with it). When I went to return the rental, everything went sideways. I was suddenly told there was “damage” I was responsible for: A cracked key fob with buttons that were already worn down from age. A worn shifter, which was clearly long-term wear and tear. A scratch in the back of center console that I did not make. They actually said to me, “It looks like you ran it over.” No — the key sat in the cup holder 90% of the time. For all this so-called “damage,” they tried to charge me over $800. They refused to consider the age of the vehicle, and after being there for two hours dealing with this they told me to “just make an insurance claim.” So I did, paid my deductible, and left stunned. It felt petty, dishonest, and like a setup for extra money or insurance payouts. And here’s the worst part: Their behavior in the rental department has now made it so I will never return here for service again — despite my loyalty and great experiences with the sales and body work department. It’s a shame how quickly one department can ruin the trust the others worked hard to build. If you rent here, document every inch of the vehicle. Better yet, rent somewhere else. More

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