Mark Bisaha

I took my vehicle in for a service that was under warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great j warranty. They did the initial inspection and did the repair and half of the time that they said it possibly would take. I was pretty amazed. Great job! Great work! Great people! More

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My experience was great, my vehicle was repair and returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would returned to me the same day under (4) four hours. The staff was very polite and made my experience pleasant during my issue with my vehicle. I would like to thank the staff of Catonsville Mercedes Benz for a job well done. More

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I had an absolutely horrendous experience with the Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also e Catonsville Mercedes Benz dealership. I brought my 2017 c63s in for repairs, and not only did they fail to completely fix the issues, but they also ended up robbing me for my car. They made a mistake on their end, and then tried to charge me an absurd amount of $116,000 for it. To make matters worse, the service manager was incredibly rude and uninviting throughout the entire process. I felt like I was constantly being brushed off and dismissed, and my concerns were never taken seriously. When I tried to escalate the issue to the general manager, things only got worse. The general manager contacted me and was blatantly rude and disrespectful. He even went so far as to threaten to destroy my vehicle, which was completely uncalled for and unprofessional. Overall, I would strongly advise against doing business with the Catonsville Mercedes Benz dealership. They clearly do not value their customers, and their service is subpar at best. Save yourself the time, money, and hassle, and take your business elsewhere. More

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We have brought our vehicles to Koons for years. We would go nowhere else! Very reliable and caring We would go nowhere else! Very reliable and caring More

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I would never refer anyone to this dealership. The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a seco The Service Department and it’s staff are disrespectful and rude. They are money hungry and feed you bull crap. Don’t take their word, and get a second opinion. They will sabotage your vehicle and you be pushing the car out using AAA. More

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The dealership was clean and service department was awesome..please keep up the great service!!! awesome..please keep up the great service!!! More

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On time. Charges as stated earlier. Outstanding service Will go in future for service and will refer others to this dealership Keep up the good work Will go in future for service and will refer others to this dealership Keep up the good work More

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This is first time. maid an appointment week ago for securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no securing muplar (exost pipe) drop off the Van this morning at 4 getting text I can't look at Van today can be ready on Monday. looks like there is no commitment or mismanagement going on. More

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An amazing attention to detail and concern for the customer Thanks to Koons, this dealer operation excels. Russel and his carefully chosen team, is one smoothest operation that I have ever seen. It looks like Thanks to Koons, this dealer operation excels. Russel and his carefully chosen team, is one smoothest operation that I have ever seen. It looks like everyone loves their job, and that stands out to me! I could not ask for anything better and hope that I can purchase my next vehicle from this dealership! More

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This is by far the worse Mercedes benz dealer i been to customer service is really bad specially the service manager he doesn't even know how to approach customers and came to find out the sold me light b customer service is really bad specially the service manager he doesn't even know how to approach customers and came to find out the sold me light bulbs that was not mercedes benz original they wer some cheap brand kind who knows what else they sell that is not OE parts i will never recommend this place not even my worse enemy More

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