Mark Conrad

DO NOT TRUST THIS DEALERSHIP – They left me stranded with my baby in 102° heat and refused to make it right. I brought my Hyundai in for a very specific issue: a regenerative brake error that caused the c my baby in 102° heat and refused to make it right. I brought my Hyundai in for a very specific issue: a regenerative brake error that caused the car to die after long drives. I clearly told the dealership — in writing — not to fix the power brake system, because that wasn’t the problem. They reassured me that their recommended repair would solve the issue and charged me $867. It didn’t work. The next time I drove for more than two hours — with my infant in the backseat — the exact same failure happened again. The car shut down, completely dead, and I was left stranded on the side of the road with my baby in 102-degree heat. I immediately reached out to the dealership. They ignored me for five days. When they finally responded, they apologized for the delay and said they’d “get on it right away.” But when I asked for a refund — because they fixed something I explicitly said not to fix and it didn’t solve the issue — they refused. They even tried to charge me another $500 to replace the battery, admitting they still weren’t sure what was wrong. When I said I didn’t want the repair, they told me to “come get your car” and that they couldn’t guarantee it would start. And in a show of pettiness, they added that we’d have to figure out a way to charge the car’s battery ourselves to drive it off the lot—even though we brought it in fully charged and drivable. When I tried to explain all of this again, Mark Conrad, manager told me not to “waste my breath.” This isn’t just bad customer service — it’s dangerous, negligent, and deeply unprofessional. If you value your time, money, or safety — please go somewhere else. More

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Manly Auto staff are nice and mechanics pretty efficient in performing services. Friendly attitude towards customers in performing services. Friendly attitude towards customers More

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Bad recall service waited ALL Day and they broke a part on my car and said I would have to come back for repair when they received new part and that took 7 days. on my car and said I would have to come back for repair when they received new part and that took 7 days. More

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We had a fantastic experience with our first visit to Manly’s service department. The department manager Mark Conrad gave us personalized service from start to finish! We will definitely go back! Manly’s service department. The department manager Mark Conrad gave us personalized service from start to finish! We will definitely go back! More

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"Since purchasing our 2022 Tucson PHEV new, we've consistently brought it to Manly Hyundai for service. Over the past 28 months, we've witnessed a significant improvement in the Service Department. T consistently brought it to Manly Hyundai for service. Over the past 28 months, we've witnessed a significant improvement in the Service Department. The dedicated team, led by the new Service Manager, consistently delivers 5-star customer service, reflecting the high standards we expect from a dealership representing such a sophisticated brand. We've been particularly impressed with the exceptional customer service skills of the service writer at our local dealership in Santa Rosa. Their professionalism and dedication to ensuring customer satisfaction have truly elevated our overall experience." More

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I was treated with much consideration and care from my service representative to my shuttle driver to my special needs to my completion representative who was delightful! service representative to my shuttle driver to my special needs to my completion representative who was delightful! More

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Manly Hyundai's Service Department, continually go above and beyond their duties, to insure that their service customer is very satisfied 😌 and beyond their duties, to insure that their service customer is very satisfied 😌 More

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Consistent outstanding service and support from the dealership’s service department. Their valet service is such an efficient way to get the car serviced. John, who picks up and delivers the car, is so dealership’s service department. Their valet service is such an efficient way to get the car serviced. John, who picks up and delivers the car, is so professional and easy to deal with. Special recognition goes to Jennifer the service coordinator. She is a clear communicator, responsive and informative, and makes every visit a pleasure! More

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Great follow up and everything done on time. Car was even washed when service on just a manufacturer recall work. I will use this dealer again Car was even washed when service on just a manufacturer recall work. I will use this dealer again More

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Service department was very helpful. Friendly customer service. Wouldn't take my Hyundai anywhere else. Friendly customer service. Wouldn't take my Hyundai anywhere else. More

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