Mark Daniele | Page 2

Dont answer the surveys honestly The sales department is great, of course because they want you to spend money on a new car, that is where it ends. Had my first service appointment The sales department is great, of course because they want you to spend money on a new car, that is where it ends. Had my first service appointment months ago, it was a HORRENDOUS experience. It started when I could never getting a response from a service adviser to schedule an appointment. When I got there, I was told I would have to make a second appointment because they didn't have time to fix the molding issue (even though I told them when I booked the appointment), more so when I stopped in 2 days after buying the car about the molding they said, we'll just take care of it at your first service appointment. They will then ask you to fill out a survey, now don't be honest in your survey or they will refuse to service your car. I reluctantly called today to schedule another oil change and guve then a second chance and was told "after reading your review, we don't have any appointments for you". Don't ask for your customers opinion if you refuse to act upon them. More

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Very positive experience and willing to work with us. Ray went out of his way to work with us and for a trade in. Car needed some touch up before we picked it up and he arranged for free rental car while Ray went out of his way to work with us and for a trade in. Car needed some touch up before we picked it up and he arranged for free rental car while the car was in service and took great care of us. Thanks for a positive experience. More

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Thanks Devin was my salesman when other car company's couldn't get me into a different car royal oak Ford said we will and they did Devin and the men who got Devin was my salesman when other car company's couldn't get me into a different car royal oak Ford said we will and they did Devin and the men who got me into the 2016 Ford Thank you I was ready to give up More

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