Mark Desantis | Page 9

Brought my Kona for service, Peter Zuk was great, very knowledgeable and great customer service skills! knowledgeable and great customer service skills! More

by Vaneshka Ramos Verified Customer Verified Customer

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If I could give them no stars, I would. Today I had yet another unpleasant encounter at Vision Hyundai, this time with "Big Dan" (who has a "Big Dan" sign in his office but apparently has Today I had yet another unpleasant encounter at Vision Hyundai, this time with "Big Dan" (who has a "Big Dan" sign in his office but apparently has no last name). Today, in a barrage of anger spoken loud enough for every employee and visitor to hear, he shamed me for attempting to use an "extended warranty" that was pressure-sold to me by ""Lily," who no longer works there (gee, I wonder why). It turns out that the entire thing is bogus, so plainly so that when I called the warranty company to discuss it, they claimed "we don't offer that," even though I had a contract in hand with their phone number on it stating that they do. Apparently upper management was not interested in resolving this issue, but I did get a response from Jim Hillery, president of Vision Automotive Group -- in fact, after sending him an email I received FOUR phone calls! However, they were all from salespeople at different Vision stores, each of whom tried to sell me a car. THIS is how Jim Hillery problem-solves? Let me explain something to him, his salespeople, and Big Dan: If I dropped a penny on the showroom floor, I would immediately retrieve it and put it in my pocket, because even one penny is too much for me to waste at Vision Hyundai. I've already contacted HyundaiUSA; maybe they will be successful in straightening this out whereas I was not. Caveat emptor, a lesson I learned too late. More

by SueSaysHi Verified Customer Verified Customer

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I was pleased with Vision, as always. This is the 4th Hyundai I have bought there. This is the 4th Hyundai I have bought there. More

by christopherstew Verified Customer Verified Customer

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Easy to deal with. Relaxing waiting area. Good to see Mark. Also the new models are sharp. Relaxing waiting area. Good to see Mark. Also the new models are sharp. More

by jburn10195 Verified Customer Verified Customer

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friendly. Clean knowledgeablel amenable. Thorough. Polite. Not pushy. Respectful. Conversant. Very knowledgeable in showing customer how to use the car. Clean knowledgeablel amenable. Thorough. Polite. Not pushy. Respectful. Conversant. Very knowledgeable in showing customer how to use the car. More

by WEBSTERGIRL3 Verified Customer Verified Customer

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My last 3 cars have been Tuscan. LOVE them. Service is great! The staff at Vision Hyundai in Webster NY are very personable. LOVE them. Service is great! The staff at Vision Hyundai in Webster NY are very personable. More

by Jeanne Verified Customer Verified Customer

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It’s always a pleasure to work with Vision Hyundai. This is the 4th car I’ve leased from them. This is the 4th car I’ve leased from them. More

by amygebhardt Verified Customer Verified Customer

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They helped me so much. I appreciate them taking the time to sort things out!! I appreciate them taking the time to sort things out!! More

by domain-admin.bonn Verified Customer Verified Customer

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I have worked with them for years and have always had a great experience with Mark Desantis and Webster great experience with Mark Desantis and Webster More

by auntbean Verified Customer Verified Customer

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Great friendly service - was very happy they got Hyundai to cover radiator that was past warranty to cover radiator that was past warranty More

by JFLANNERY22 Verified Customer Verified Customer

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