Mark Dufour | Page 22

I dropped my car off 2 Fridays ago because my stabilitrak and traction control light was on. I was told by Mark it was $325 to fix the problem. I agreed and they did the repair and I picked up my car Friday and traction control light was on. I was told by Mark it was $325 to fix the problem. I agreed and they did the repair and I picked up my car Friday evening. On Saturday morning when I drove my car the lights were back on and the problem was not solved. I immediately called the service department and was told to bring it back. I told them I could bring it back Monday if a loaner vehicle was available. They told me they couldn't give me one and I told them without a loaner I couldn't bring it back that week then. I was able to bring it back this Monday at 8am. I was called Monday evening by Mark and told they needed more time to figure out the problem and that they would need to keep it tuesday as well. Tuesday afternoon comes and Mark says he figured out the problem but the part to fix my car has been discontinued and that I could come pick my car up. I was told I could try to find the part elsewhere on my own and buy it on my own and that if i brought it back to them a third that they would install it for $350 well I cannot find the part ANYWHERE and no one is trying to help me and my vehicle still isn't fixed. I am so upset and don't know what to do. I was not offered an apology, I was not offered a refund for the previous work I paid for that did not fix my problem, I was not offered a discount on the future work that would need to be done should I find the part. I was not given any insight on why the part is discontinued. I came to you guys because y'all are the preferred service department for Chevy. This has been such an INCONVENIENCE. Not only am I paying for parts and labor for something that didn't fix my problem, I will now have to pay for more parts and more labor that may or may not fix my problem on top of Ubers to get around while my car is with you guys. I AM SO UPSET! More

by BRITTANYSCEARCE2 Verified Customer Verified Customer

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The service is awesome, and the staff is always smiling. I love the service at Bill hood, very professional. I love the service at Bill hood, very professional. More

by lukcy8187 Verified Customer Verified Customer

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Works great on time and customer service was excellent, will return for any additional work needed will return for any additional work needed More

by foliveri05 Verified Customer Verified Customer

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There is always good service at this location. It is very easy to book an appointment at Bill Hood. It is very easy to book an appointment at Bill Hood. More

by CATHEYLWETZEL Verified Customer Verified Customer

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great service dept was very concern about my truck and help with rental and kept me inform on the progresss help with rental and kept me inform on the progresss More

by CHAPARRAL256 Verified Customer Verified Customer

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The man was very nice and very helpful kept a great attitude the whole time I don’t remember his name but he help me my dad and my mom attitude the whole time I don’t remember his name but he help me my dad and my mom More

by bubjones98 Verified Customer Verified Customer

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Top notch quality service. Very friendly and professional staff from the front desk to the whole operation. Very friendly and professional staff from the front desk to the whole operation. More

by BARRYKENNEDY1951 Verified Customer Verified Customer

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Always a pleasant experience. Nancy goes the extra mile to make sure my car is taken care of. Nancy goes the extra mile to make sure my car is taken care of. More

by flapeyre Verified Customer Verified Customer

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Great service dept. repairs are done quickly and accurately. Oil change prices seem to be fairly reasonable repairs are done quickly and accurately. Oil change prices seem to be fairly reasonable More

by STHOMPSON20 Verified Customer Verified Customer

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Wonderful experience! Hassle and stress free purchase! Andrew and Brad were fantastic! Will definitely refer people here in the future. Hassle and stress free purchase! Andrew and Brad were fantastic! Will definitely refer people here in the future. More

by eugenerjenkins Verified Customer Verified Customer

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