Mark Ebeling | Page 2

Getting an appointment was efficient & the service Department is very professional & courteous. The customer waiting area is very nice Department is very professional & courteous. The customer waiting area is very nice More

by LC Verified Customer Verified Customer

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Work was done as agreed upon. The valet was great! Wasn’t impressed with the loaner. The valet was great! Wasn’t impressed with the loaner. More

by krmarriott Verified Customer Verified Customer

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Dropped by without an appointment and was immediately helped even though they were quite busy. Waiting was less than 1/2 for them to diagnose and determine part that needed to be ordered. Always professi helped even though they were quite busy. Waiting was less than 1/2 for them to diagnose and determine part that needed to be ordered. Always professional and court. Special call out to our advisor, Allison ! More

by aq4me96 Verified Customer Verified Customer

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Thank you to John and Mark for going above and beyond for me! You are so professional and kind! me! You are so professional and kind! More

by JESSICA@CATAWBASECURITY.COM Verified Customer Verified Customer

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Genesis of Mentor sales staff were incredible and very professional , I recommend them to all my friends and family professional , I recommend them to all my friends and family More

by MARKEBELING92273 Verified Customer Verified Customer

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Great advice on service needed. Very quick turnaround time. Highly recommend both servi e and sales department. Very quick turnaround time. Highly recommend both servi e and sales department. More

by JVH Verified Customer Verified Customer

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My service experience on the vehicle was perfect. They even cleaned my inside winter mats which were a mess from this winter's snow and salt. They didn't seem organized before the visit and at the They even cleaned my inside winter mats which were a mess from this winter's snow and salt. They didn't seem organized before the visit and at the last minute the day before told me I didn't have the right insurance to have a loaner vehicle and I would need to bring it in and wait, which made no sense since I had been driving loaners on luxury vehicles for 40 years with my insurance coverage. Turns out they were asking for the wrong coverage and once I provided a copy of coverage explanation the concierge service was reinstated, but still it created consternation that didn't need to happen. I didn't mark the service experience down as a result but if a dealer is going to change insurance policies for loaners the advisors better know what the heck they are talking about when calling to verify coverage. More

by reneekuwahara Verified Customer Verified Customer

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Very flexible with the different models I considered, making each car available at a location that was convenient for me to do the test drive. Keeping their word to hold the one delivery they received o making each car available at a location that was convenient for me to do the test drive. Keeping their word to hold the one delivery they received of the model that was eventually of most interest to me. More

by MIKZI614 Verified Customer Verified Customer

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Great customer service. The team went above and beyond from the time I walked through the door. The team went above and beyond from the time I walked through the door. More

by tab128llc Verified Customer Verified Customer

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Quick and efficient service with easy scheduling. Cleaning was exceptional. Staff is always pleasant to work with and very communicative with updates before and during the service. Cleaning was exceptional. Staff is always pleasant to work with and very communicative with updates before and during the service. More

by psbarnum41 Verified Customer Verified Customer

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