Mark Fradd

4 months after purchase, and we finally received the plates and registration for the vehicle. I can't imagine a more incompetent and misleading dealership. We purchased a truck for commercial use, but f plates and registration for the vehicle. I can't imagine a more incompetent and misleading dealership. We purchased a truck for commercial use, but from the beginning, all the paperwork was done incorrectly, and we were stuck with regular registration, which is of no use to us and our business. For months, we were led to believe this would be corrected, but no one seemed to know what they were doing. Even during the purchase negotiation, it was a typical used car salesman bait and switch, to the point we didn't trust anyone at the dealership. I can't image that a dealership that claims to have a commercial department has no clue how to process a commercial loan and send for commercial registration from the DMV. We have lost so much business because we were unable to use the car as intended. The stress and anxiety was overwhelming. All we did was chase people for months. Maybe there are no honest dealerships, but I've never experienced this level of negligence and misinformation. A couple individuals finally came through for us. The finance person is completely useless, and that's the most important part of the deal! UPDATE: Aaron Chevy wrote back and apologized. They left a number of a manager for us to contact, Kriti Sharma. That manager has not responded. A useless gesture to look good for the reviews! More

Helpful 0

Report | Print

Mark was a savior in a company that tried to trick us, ignore us, take advantage of us and bascially cause us to lose thousands of dollars in delays, etc. Mark took care of the service issues while we gra ignore us, take advantage of us and bascially cause us to lose thousands of dollars in delays, etc. Mark took care of the service issues while we grappled with the rest. He was responsive and informed and kind. More

by YASMINEK Verified Customer Verified Customer

Helpful 0

Report | Print

4 months after purchase, and we finally received the plates and registration for the vehicle. I can't imagine a more incompetent and misleading dealership. We purchased a truck for commercial use, but f plates and registration for the vehicle. I can't imagine a more incompetent and misleading dealership. We purchased a truck for commercial use, but from the beginning, all the paperwork was done incorrectly, and we were stuck with a truck with regular registration, which is of no use to us and our business. For months, we were led to believe this would be corrected, but no one seemed to know what they were doing. Even during the purchase negotiation, it was a typical used car salesman bait and switch, to the point we didn't trust anyone at the dealership. I can't image that a dealership that claims to have a commercial department has no clue how to process a commercial loan and send for commercial registration from the DMV. We have lost so much business because we were unable to use the car as intended. The stress and anxiety was overwhelming. All we did was chase people for months. Maybe there are no honest dealerships, but I've never experienced this level of negligence and misinformation. A couple individuals finally came through for us. The finance person is completely useless, and that's the most important part of the deal! More

by YASMINEK Verified Customer Verified Customer

Helpful 0

Report | Print

Your service department is going to lose you guys a lot of business. Your service manager is the definition of bad business. He is very rude and has no business in any sort of customer service position. of business. Your service manager is the definition of bad business. He is very rude and has no business in any sort of customer service position. More

by Gmartinez1005 Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service all the time. They always get answers when you need them and are always willing to help. They always get answers when you need them and are always willing to help. More

by teresat225 Verified Customer Verified Customer

Helpful 0

Report | Print

Highly recommended. Helpful and peofessional. Thank you for taking of my car. As always satisfied and happy for the quality work you guys gave. Helpful and peofessional. Thank you for taking of my car. As always satisfied and happy for the quality work you guys gave. More

by ABBY_TWITTY Verified Customer Verified Customer

Helpful 0

Report | Print