Mark Gondelman | Page 8

Great experience all the way!! I am in the business and my experience was AMAZING! I have never had such a hassle free experience like this ever! I would highly recommend Arrigo to I am in the business and my experience was AMAZING! I have never had such a hassle free experience like this ever! I would highly recommend Arrigo to everyone! Sales person, Sales Manager, and F&I Manager were outstanding! Everything went very quickly and they really understood my time situation. I was in and out! Thanks again Arrigo! More

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Excellent customer service Mike- the salesman was knowledgeable and friendly - I never felt rushed for the sale. John from finance was outstanding - he never pushed any product Mike- the salesman was knowledgeable and friendly - I never felt rushed for the sale. John from finance was outstanding - he never pushed any products on me that I didnt inquire about. Mark after dark in customer relations was great - explained everything in detail. My first excellent dealership buying experience! More

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Purchase new Jeep Gina, Juan and Mark (After Dark) were great!! We are return customers. We'll continue to purchase cars at Arrigo Sawgrass. Thank You Very Much Gina, Juan and Mark (After Dark) were great!! We are return customers. We'll continue to purchase cars at Arrigo Sawgrass. Thank You Very Much More

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Excellent Experience I arrived and was approached by Tyler Mize. I have to say my experience with sales was great. Tyler was super helpful and courteous, not pushy like I arrived and was approached by Tyler Mize. I have to say my experience with sales was great. Tyler was super helpful and courteous, not pushy like other salesmen I've come across. This usually determines whether I want to proceed with my purchase interest or not. Tyler worked with Rudy in Finance and they were able to make my purchase happen. A big thank you to Tyler for making this happen for me. More

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Excellent selection and customer service Thank you mike, ken, and mark after dark for all the personalized help you gave me in leasing a new Durango. it was a smooth and quick process and the Thank you mike, ken, and mark after dark for all the personalized help you gave me in leasing a new Durango. it was a smooth and quick process and the car is exactly what I was looking for. Thank you for working with me it was a pleasure. More

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Amazing customer service!!! From the seller to the last person I spoke with, treat me like family, like a really good friend. They did everything to make my experience pleasant. From the seller to the last person I spoke with, treat me like family, like a really good friend. They did everything to make my experience pleasant. More

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Professional, Friendly & Commited to Making a Deal My wife and I had been researching a new vehicle to purchase for a few months. Essentially, we narrowed down our search to either a Honda Odyssey or a My wife and I had been researching a new vehicle to purchase for a few months. Essentially, we narrowed down our search to either a Honda Odyssey or a Chrysler Pacifica. In the past, I have purchased four vehicles from Rick Case Honda/Hyundai in Davie, so it was a natural starting point for the Odyssey negotiations. As for my experience at Arrigo Dodge Sawgrass (Tamarac), I was loosely acquainted with the dealership, since I would take my Town & Country there for service. In the end, my wife and I chose to purchase a Pacifica; largely making this choice on our preference to do business at Arrigo Sawgrass. This choice was made after visiting both dealerships, and interacting with their staff, over the course of two days. In short, at Rick Case we were treated with disrespect and, essentially, lied to over vehicle pricing. A manager at the location even became verbally combative with us over an alleged "internet price error". Other factors causing us to leave Rick Case were: a less than friendly atmosphere (not one smile when we walked in the door); sales people slouching in their chairs and not even greeting us; vehicles not being on the lot despite being listed online; lack of overall commitment to the customer. At Arrigo Sawgrass, however, we were promptly greeted with a smile and offered help; our sales rep (Mick "Micky" Cassar) was friendly, helpful and committed; we received numerous compliments and smiles about or towards our children; we were made comfortable and were not pressured. All of the staff were fantastic. In fact, even the manager (Lt Dan) took time to introduce himself to us and offered his availability if we needed him at any point in time. Perhaps I'm old fashioned, but I appreciate those little gestures. As for purchasing, I was unaware that Arrigo Sawgrass had such a large volume of vehicles for sale: they have numerous cars stored on their rooftop (third floor), as well as more vehicles located not too far offsite. The vehicle we ultimately purchased was located in Arrigo Fort Pierce (my wife wanted a specific color and option set that was only there within our price range); no worries though, Micky made arrangements for someone to pick it up and deliver it to us at the Tamarac dealership (same day)! During the final paperwork of the deal, there was a potential hiccup over me utilizing my own private financing. We were firm but polite and, ultimately, the dealership honored our previous handshake and the original deal was kept. There was a floor manager I dealt with that was very helpful, but I forget his name (Jose?). Overall, I appreciate the honesty and straightforwardness of this dealer. Likely, if it wasn't for the deplorable treatment at Rick Case contrasted with the professionalism and friendliness I encountered at Arrigo Dodge, I would've probably have purchased the Odyssey. In the end, however, I am very satisfied with the Pacifica: it is a great van - perhaps better than the Odyssey - and we got a great deal on the new van from a top notch dealership - Arrigo Dodge Sawgrass! I'll be recommending my friends and family to leave Rick Case and visit Arrigo Dodge at this point. Thanks Micky, Mark, Jose(? floor manager), and Dan! -Christopher More

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2 Jeeps Webrecently bought 2 jeeps at Arrigo Sawgrass and had amazing service. Our sales guy Justin was outstanding. Professional, knowledgable and very nic Webrecently bought 2 jeeps at Arrigo Sawgrass and had amazing service. Our sales guy Justin was outstanding. Professional, knowledgable and very nice. He was never pushy and went out of his way in any way he could to help us. I highly recommend Justin to anyone buying a acr at Arrigo. Sergio, our finance guy was great as well as Mark. Ted, one of the managers came out and spoke with us. He was very professional and a pleasure to deal with. I can't say enough good about what a wonderful experience this was. Thank you Justin for making it such a smooth and fun process. You were outstanding! More

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Bought a new jeep This was my first time at a jeep dealership. My wonderful experience started when I met Jeremy, my perfect salesman. He was kind and not pushy. He This was my first time at a jeep dealership. My wonderful experience started when I met Jeremy, my perfect salesman. He was kind and not pushy. He was patient and friendly. Buying a new car is never easy but he helped make the whole transaction very smooth. I would highly recommend him to anyone looking for a car! After we decided on a car and a price, we went to see Rudy, for Financial guidance. He informed us of several additional safety packages. We did buy the extended warranty. He was also patient, kind and very informative. We then went on to see Mark After Dark for final informative options and papers about my jeep. He was very sweet and friendly. My whole experience at your dealership was a very smooth and satisfying transaction. I would highly recommend this dealership, with the employees I listed, to everyone. Thank you for making me so happy! More

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Excellent experience! For leasing a car for the first time, I had an excellent experience! My mind was set on the Jeep Compass, but I wanted to stay in my budget. Mick was For leasing a car for the first time, I had an excellent experience! My mind was set on the Jeep Compass, but I wanted to stay in my budget. Mick was such a help! So kind and made us feel comfortable, and definitely helped with keeping in my budget range! I would absolutely recommend & use again! More

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