Mark Graffagna

⭐⭐⭐⭐⭐ I can't thank the team at Bill Jacobs BMW enough. I test drove the car, knew right away it was the one, and left the dealership without signing anything that day. From there, I negotiated the enough. I test drove the car, knew right away it was the one, and left the dealership without signing anything that day. From there, I negotiated the entire deal over the phone with Mark and Gigi — no need to sit around a dealership for hours. When I came back in to sign, I was in and out within 90 minutes. A huge thank you to Mark Graffagna, Mike Alder, Gigi Demirovski, and Sofia Marinopoulos for going above and beyond to get me into my new car. Each of them brought their own expertise and care to the process, and together they turned what's usually a long, tedious day into one that was smooth, easy, and honestly kind of enjoyable. The price I got was amazing, and the car itself has exceeded every expectation I had. If you're in the market for a BMW, do yourself a favor and call Mark at (630) 718-2847. Turns out the Ultimate Driving Machine comes with an ultimate buying experience, too. — Brian Messer More

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Excellent customer service! I never experienced such professionalism and transparency at a dealer before. The car buying process was smooth and I felt confident in my decision. I never experienced such professionalism and transparency at a dealer before. The car buying process was smooth and I felt confident in my decision. Thank you! More

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The buying process was much more pleasant than the typical dealer experience. Mark was direct, straightforward and didn’t play those annoying dealer games. I was treated honestly and fairly. Delivery typical dealer experience. Mark was direct, straightforward and didn’t play those annoying dealer games. I was treated honestly and fairly. Delivery was great too. I was given a thorough tutorial of the X5’s extensive systems and the financing process was quick and efficient. More

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We purchased a new BMW X3 through Bill Jacobs BMW and it was a very smooth experience! Our advisor, Mark Graffagna, was friendly, professional, and communicated progress through the entire process. This is was a very smooth experience! Our advisor, Mark Graffagna, was friendly, professional, and communicated progress through the entire process. This is our 4th car from this dealership and it's always a good car buying experience. We'll always consider Bill Jacobs first if we're in the market. Brian K and Rob T are also great managers who oversaw our purchase. More

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Awesome dealership. In and out no issues at all. Everyone is so nice! Our sales guy Mark is the best. In and out no issues at all. Everyone is so nice! Our sales guy Mark is the best. More

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Large supply of cars to choose from. Easy to work with. Worth checking them out! Easy to work with. Worth checking them out! More

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Great dealership. Best selection, professional sales and service teams. Shout out to Mark G (sales) and Jeff H (service). Best selection, professional sales and service teams. Shout out to Mark G (sales) and Jeff H (service). More

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My visit to Bill Jacobs was a great one. I was greeted by JJ who talked me through the 230i. He introduced me to Maggie my sales person. Maggie was wonderful to work with. No games and gave I was greeted by JJ who talked me through the 230i. He introduced me to Maggie my sales person. Maggie was wonderful to work with. No games and gave me a very fair price. She gave me frequent updates on the car I ordered. Maggie is the best, very personable, knowledgeable and gave excellent customer service. When the car was ready to be picked up I was in and out in under an hour. I had the very best car buying experience at Bill Jacobs. This is my 7th car I’ve bought from them. Get over there and see Maggie!! More

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Brendon was a fantastic service advisor and handled all my needs in a clear manor. He was very knowledgeable and explained all the services well to make me feel confident. Thank you so much Brendon! my needs in a clear manor. He was very knowledgeable and explained all the services well to make me feel confident. Thank you so much Brendon! More

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Mark G in sales and Jeff H in service are exceptional to deal with. Professional, personable, knowledgeable and efficient. They go above and beyond to keep me updated on all aspects of my cars status from p deal with. Professional, personable, knowledgeable and efficient. They go above and beyond to keep me updated on all aspects of my cars status from purchasing through services. More

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