Mark Hausman | Page 14

dealership is convenient, clean and professional ---16 years of leasing "350"'s" and yet to be disappointed. Most recent leases assisted throughout the process by Mark Hausman - from the sales pitch to l years of leasing "350"'s" and yet to be disappointed. Most recent leases assisted throughout the process by Mark Hausman - from the sales pitch to last-minute buffing the car before I drove off Mark was a peak-performer every step of the way- More

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Mark is nice.. service good... recommend to friend..Just Mark is nice.. service good... recommend to friend.. Just not too many selection due to covid-19.. hope when I change car next time that will be more Mark is nice.. service good... recommend to friend.. Just not too many selection due to covid-19.. hope when I change car next time that will be more choice More

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Update: general manager reached out to me instantly apologizing for my poor experience and was extremely generous offering free services for the car and free details. I was very impressed with his cust apologizing for my poor experience and was extremely generous offering free services for the car and free details. I was very impressed with his customer service skills and would absolutely purchase from here again thanks to Jason Herndon. So my experience here was overall ok. I came in with an appointment to look at some cars. I already knew i wanted to purchase a Lexus nx200t and had done my research on the prices so i knew they had the one i wanted for a good price. When i arrived they gave me a sales guy who i couldnt tell you his name because he was very underwhelming and didnt seem interested in selling us the car at all. Well we test drove one and came back to the dealership ten minutes later and he was with other customers so they had us wait and wait and wait. Until Eric Barbosa came over to us and asked if he could help, we told him the situation and he brought us to his desk to go over pricing etc. he was very nice and courteous and pretty straightforward which I appreciate. Then we go over to Vitor to talk financing numbers and he was by far the reason we ended up purchasing the vehicle. He was nice, he was honest and answered every single question we had with a direct answer. Then came the following days... the day i was supposed to pick up the car I received an email stating the registry couldnt find my policy. I called insurance company and she suggested we do a live three way call with dealership to straighten this out and make sure car is ready for me today. Well she calls and girl on the phone says my salesman is not in. I ask to speak to manager or anyone else because i have insurance on the line and she says manager is busy and that they can call me back. I stated that would not work because like i said insurance is on the line waiting. I have to say me and the agent waited for at least twenty minutes before the girl comes back and says they aren’t available right now and the agent speaks and says i just need the vin number so we can start the registration process and the girl says oh i can get that for you,( maybe if she had asked me before what i needed instead of brushing us off we wouldnt be in this situation) well she gives us vin number and finally Jano sales manager comes to the phone. Now the agent and her are going back and forth with trying to find what dealer sent to insurance company and what company sent to them etc. insurance was so patient and she was asking if Jano could verify that she received paperwork they were faxing to ensure car would be ready and she says “ the registration fax is on the second floor, we are not on the same floor” umm excuse me? At this point ive been on the phone for an hour so im furious and the agent says can you put us on hold to walk up there and check? She does and then everything is settled about 1 hour and half later on the phone. Overall, the experience was ok, not terrible but not good either. I personally Think they need to work on their customer service skills. The car is great and the pricing is on point but when you buy a car and the customer service isnt great it ruins the whole experience and makes you second guess purchasing from there again. Also i wasnt going to leave a review at all but since i was left two messages and called about leaving a review i figured ok since they are more concerned with that then they were with solving my issue then ill leave a real review. More

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Mark is always very helpful. We appreciate that. He went out of his way to make sure our problem was handled. He also showed us some more gadgets in the car. out of his way to make sure our problem was handled. He also showed us some more gadgets in the car. More

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I purchased a car from Mark Hausman over 20 years ago. Since then I not only purchased several others cars from Mark but referred him to several family members and friends. Mark is extremely knowledgeable Since then I not only purchased several others cars from Mark but referred him to several family members and friends. Mark is extremely knowledgeable, passionate, trusting, and professional. More

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I went to look for a Lexus at your dealership and the staff was great! I dealt with Mark H and he was wonderful and informative. I will be recommending him and Lexus of Hingham to friends and family. It staff was great! I dealt with Mark H and he was wonderful and informative. I will be recommending him and Lexus of Hingham to friends and family. It was a great experience. More

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Mark gave great guidance in our search for a new vehicle. Mark was very professional and easy to talk to. He really knows his stuff and is very courteous Mark was very professional and easy to talk to. He really knows his stuff and is very courteous More

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Mark Hausman of Herb Chambers of Hingham has been great to work with in seeking to purchase a new vehicle . He is very professional, patient, and knowledgeable. to work with in seeking to purchase a new vehicle . He is very professional, patient, and knowledgeable. More

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Herb Chambers was the only dealer that had what I was looking for. I had the pleasure of working with Mark Hausman. I was impressed with Mark’s knowledge of the NX 300. He is a very professional salesman looking for. I had the pleasure of working with Mark Hausman. I was impressed with Mark’s knowledge of the NX 300. He is a very professional salesman. He seems like he enjoys what he does and really cares about his customers as he has followed up with me more than once. If your looking to buy a Lexus ...go see Mark at herb chambers. No hassles and no pressure sales staff and a super friendly atmosphere. More

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This is not our first experience with Mark and he is one of the reasons that we deal with this particular location. He is a friend as well as a business associate. of the reasons that we deal with this particular location. He is a friend as well as a business associate. More

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