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Mark Johnson
Mark Johnson at BMW of Owings Mills

Mark Johnson

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
151 Reviews
4.9

151 Reviews

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151 Reviews of Mark Johnson

September 15, 2025

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The dealership staff is always pleasant, knowledgeable, and professional. The service and parts departments are easily accessible. More

by THREATFELIX65
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Kim, Michelle Jackson, Karen Anderson

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Sep 15, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our staff at BMW of Owings Mills to be pleasant, knowledgeable, and professional. It's great to know that you had a positive experience with our service and parts departments as well. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

September 14, 2025

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Mark kept me updated along the way. Friendly and professional. I will have my car serviced there again. More

by sandra_friday
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Service Time
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Recommend Dealer
Yes
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Sep 15, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Sandra! We are pleased to hear that Mark provided you with excellent service and kept you updated throughout the process. We appreciate your trust in BMW of Owings Mills and look forward to assisting you with your car service again in the future! Sincerely, The Team at BMW of Owings Mills

September 13, 2025

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Great service as always! Mark was friendly and kept me informed during my appointment. Northwest BMW! More

by bsl2358
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Sep 13, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you received great service at BMW of Owings Mills and that Mark was friendly and kept you informed throughout your appointment. We appreciate your support and hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

September 12, 2025

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Service appointment given quickly and service completed in a timely manner; shuttle service provided while car was being serviced. Car was washed and cleaned inside, too. More

by virginia89123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Sep 13, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Virginia! We’re delighted to hear that your service appointment was handled efficiently and that you enjoyed our shuttle service. It’s great to know you appreciated the thorough cleaning of your car as well. We look forward to serving you again at BMW of Owings Mills! Sincerely, The Team at BMW of Owings Mills

September 10, 2025

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Employee Rating

The dealership provides excellent service and staff is always courteous. Mark Johnson does an exceptional job. He is always pleasant, efficient and professional. I would highly recommend the dealership to More

by kgordon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the service you received at BMW of Owings Mills, especially regarding Mark’s professionalism and efficiency. Recommendations mean a lot to us, and we’re thrilled to hear you would recommend us to others. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 10, 2025

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I have leased 5 cars from BMW of Owings Mills. They always provide excellent customer service. More

by karen92
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Service Time
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Recommend Dealer
Yes
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Sep 10, 2025

BMW of Owings Mills responded

Thank you for your kind words, Karen! We're pleased to hear that you've had such a positive experience leasing five cars with us at BMW of Owings Mills. Our team is dedicated to providing excellent customer service, and we appreciate your loyalty. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 06, 2025

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I was able to get my repair scheduled and performed at my convenience without a wait. The service writer and technician were excellent, as always. My car was returned clean and timely. More

by alyblango3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Rogers

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Sep 06, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're happy to hear that you had a seamless experience with your repair at BMW of Owings Mills. It's great to know that our service writer and technician provided excellent support, and we appreciate your recognition of their efforts. We look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

September 04, 2025

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BMW of owing mills has Excellent customer service excellent mechanics, Mark and Michelle all the best More

by rodney.bailey516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Derrick Edwards

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Sep 04, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Rodney! We're thrilled to hear that you had an excellent experience with our customer service and mechanics, Mark and Michelle. At BMW of Owings Mills, we strive to provide the best service possible, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 03, 2025

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Mark always provides prompt and acceptable customer service. He’s one of the best there! More

by SHELLI001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Sep 03, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Shelli! We're thrilled to hear that Mark provided you with prompt and acceptable customer service. At BMW of Owings Mills, we strive to deliver the best experience possible, and it's great to know that Mark is recognized for his efforts. Looking forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 02, 2025

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My expectations are a high and BOOM always meets them. Tech are approachable and eager to explain what is needed. Mark is great to work with. More

by rbnwar
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

BMW of Owings Mills responded

Thank you for your fantastic review! We’re happy to hear that BMW of Owings Mills consistently meets your high expectations. It's great to know that our technicians made you feel comfortable and explained everything you needed. We appreciate your kind words about Mark and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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